Vanessa Behan is a center that provides emergency childcare for children birth through age 12 in a safe and nurturing environment. We help parents who are having difficulty providing safe shelter and care for their children. We also provide parenting classes, crisis counseling, diapers and formula and referrals to other community resources.

This position is responsible for overseeing our public business entrance, volunteer receptionists, our diaper and formula program, scheduling and coordinating individual and group volunteers to support Vanessa Behan operations. You will develop strong relationships with our volunteers, provide consistent, excellent customer service to our community visitors, staff, and volunteers.

Primary Responsibilities:

• Supervise our volunteers in reception and provide support to our kitchen and childcare volunteers.
• Backup to receptionist volunteers in answering the Vanessa Behan main number and managing locked door business entrance for those seeking entrance to the building.
• Managing volunteer scheduling.
• Tracking all volunteer hours and input into Donor Perfect program.
• Creates volunteer hours report monthly or more frequently as requested.
• Community donation management includes inventory and shelving of donations, diaper and formula storage and Community Sharing room.
• Assisting families utilizing our Community Services program and all associated tasks including data entry in the diaper and formula tracking database.
• Maintains and enforces strict confidentiality in compliance with agency policies.

MINIMUM REQUIREMENTS

• Must be 18 years of age.
• AA degree preferred, high school diploma required.
• Previous volunteer administration experience required.
• Previous receptionist experience is a plus.
• Successful completion of Washington State and National background check prior to hire. Completed every 3 years.
• Successful completion of fingerprint check prior to hire. Completed every 3 years if volunteer lives out of state.
• Meet all current vaccination requirements.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES:

• Must be compassionate, non-judgmental and have a passion for helping families.
• Ability to work well individually and as a team member.
• Skilled at maintaining strict confidentiality.
• Strong customer service skills including answering phones, directing calls, and engaging with the public.
• Excellent oral and written communication skills.
• Effective interpersonal communication skills – verbal, nonverbal and written.
• A high degree of professionalism, ethics, and interpersonal skills
• Effective problem-solving and conflict resolution skills
• Ability to learn new applications and enter data into databases such as the Community Relations database.
• Proficient in MS Office Products.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Spokane, WA 99202: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Volunteer Supervision: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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