About Food Bank of the Rockies

Founded in 1978, Food Bank of the Rockies was originally known as the Colorado Food Clearing House. Operating from a 900-square-foot schoolroom in northwest Denver, the fledgling organization collected bread from a nearby Safeway store, our first food donor, and distributed it to Little Sisters of the Poor, our first partner agency. Today, Food Bank of the Rockies has extended its reach across northern Colorado, providing food and supplies to more than 800 hunger-relief programs.

Since 1978, Food Bank of the Rockies has provided more than 700 million meals for people in need. In 2021, through our direct service programs and partners, we have distributed over 66 million pounds of food, the equivalent of nearly 54 million meals annually or 226,000 meals every day to children, seniors and families in need. Food Bank of the Rockies is a member of Feeding America and of Feeding Colorado, a consortium of the five food banks operating in Colorado.
Food Bank of the Rockies has a staff of over 200 employees at distribution centers in Denver, Wyoming and the Western Slope.

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Summary*

The Volunteer Operations Lead is responsible for guiding all Volunteer Operations Specialists in overseeing various warehouse volunteer projects involving reclamation, CSFP, and TEFAP; including preparing the work area, and training and supervising volunteers.

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Essential Functions*:

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Oversee all volunteer areas including job site set up including proper placement of food, boxes, and supplies.

• Ensure an exemplary experience for the volunteers from the beginning of the process through the end of the experience.
• Orient volunteers as to duties, Food Bank of the Rockies’ mission, and various programs based upon talking points provided by development and marketing departments
• Review daily, weekly, and monthly volunteer needs with the programs, volunteer, operations, and inventory teams and integrate them into the master volunteer schedule
• Utilizes FBR’s Volunteer Management Program (VolunteerHub) to access volunteer records and schedules
• Assists with processing re-call items received from Feeding America (FA) and monitors for compliance
• Maintain warehouse according to Feeding America & Food Bank of the Rockies’ sanitation and packing standards
• Maintain standards with various types of food products (frozen and dry) and communicate and implement safety standards to volunteers
• Maintain the warehouse in a neat, clean, and orderly manner
• Secure reclamation/CSFP/Nutrition Network/TEFAP area at end of each shift and at end of the workday
• Follow all safety guidelines and regulations
• Work with Food Bank of the Rockies Safety manager to implement safety plans for volunteers; track volunteer injuries.
• Backfill for Volunteer Operations and Warehouse staff

Required Knowledge, Skills, and Abilities:

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Commitment to fulfilling the Food Bank of the Rockies mission and positively representing the brand both internally and externally

• Strong customer service orientation
• Ability to interact with a wide range of constituents in a diplomatic, courteous and positive manner; maintaining a professional demeanor and respond with urgency when necessary
• Demonstrates compassion and sensitivity with others
• Excellent organizational, time management, and follow-through skills
• Ability to coordinate and prioritize multiple tasks
• Show strong teambuilding and interpersonal skills
• Exercise independent judgment, think critically and strategically, collaborate with others, and follow through to execute projects and program requirements
• Ability to perform strenuous labor
• Ability to operate a forklift and pallet jack
• Ability to read, write, speak and understand the English language fluently, and communicate verbally

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Standing and walking throughout the shift; sitting intermittently

• Uses heavy equipment daily, including forklift, stand-up/sit-down lift truck, step-up pallet jack, and automatic pallet jack
• Using office equipment such as a computer, mouse, keyboard, printer
• Indoor office and warehouse environment frequently; outdoor work environment occasionally.
• Ability to push and pull up to 2,000 lb. pallets with a manual pallet jack
• Regularly lift more than 40 pounds
• Ability to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, crouch or crawl, talk or hear
• Use specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Required Qualifications:

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High School diploma or equivalent required; Associate’s degree preferred; or equivalent work-related experience.

• Minimum 2-4 years of volunteer and/or warehouse operations experience
• Forklift certification preferred
• Experience with warehouse management systems a plus
• Experience with Microsoft Office suite including Word, Excel, and Outlook
• Experience using collaborative tools for file storage and sharing, meeting scheduling, and virtual collaboration preferred

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Expected Hours of Work: *

This is a non-exempt, full-time position. Work schedules may vary and consist of weekdays and Saturdays as needed.
Compensation:
Hourly: $21.00

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Benefits: *
Food Bank of the Rockies offers a fulfilling workplace and comprehensive benefits package, including: paid time off; paid sick leave; 10 paid holidays; 401K retirement plan with a 6 percent employer-paid match; and competitive employee health, dental, and vision, including maternity/paternity leave. We offer 8 hours of volunteer time.

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Thinking about applying?*
True passion and excitement for making an impact are just as important as work experience.
We encourage you to apply even if you feel you don't check every box in this posting.

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*Food Bank of the Rockies is an Equal Opportunity Employer (EOE), M/F/D/V/SO.

Job Type: Full-time

Pay: $21.00 per hour

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