***Strong focus on Viptela SDWAN***

The Main Responsibilities

• Complete activations for external customers with little oversight
• Partner with the applicable departments to trouble shoot activations for customers such as Customer Care Manager’s, Account teams and Field Ops
• Troubleshoot post activation issues.
• Excel at processing orders according to Service Level Agreements (SLAs), M&P's, On-Time Performance objectives and quality standards.
• Excel at managing the assigned queue (May be an Automatic Call Distribution (ADC) call queue where assigned) to maintain service level objectives.
• Maintains and supports the network infrastructure.
• Update all systems and databases with careful attention to detail.
• Provides accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes.
• Leverages knowledge to provide support to peers and provides new hire training.
• Organize and complete special projects assigned by Leadership.
• Utilize flexible scheduling to work outside of normal business hours in support of customer requests.
• Provide top level escalation support for Leadership
• Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.
• Maintain a commitment to safe practices and holds others equally accountable.
• Complete designated amount of work in a specified timeframe with a high degree of quality.
• Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.

What We Look For in a Candidate
Minimum Qualifications:

• Assoc degree or equivalent education
• 7+ years related experience in specific area or equivalent.
• May require technical certification.
• Knowledge of Wide Area Network (WAN) and Local Area Network (LAN) Topologies
• Understanding and ability to interpret Circuit Designs
• Intermediate experience with implementation of Circuits: DS1, DS3, Optical, Ethernet, and DWDM
• Intermediate experience with Network Hardware including Routers, Switches, Wireless Access Points
• Intermediate experience working with Internet and Private Network Solutions
• Intermediate experience working with Voice over Internet Protocol (VOIP) Equipment or Solutions
• Intermediate experience configuring Customer Provided Equipment (CPE) Routers and Switches
• Excellent negotiating and persuasive skills to lead teams through change.

Preferred Qualifications:

• Bachelor's Degree or equivalent experience in Operations, Technology or related field
• Certifications on related telecom or networking field. (3 certifications preferred – Cisco Certified Network Associate, Cisco Certified Network Professional, and/or MEF. Juniper or Alcatel)
• Experience with SDWAN activations, troubleshooting and turn ups – Cisco Meraki experience is a major plus, Versa and/or Viptela experience is a plus
• Experience in working in a fast-paced environment and dealing with ambiguity (thinking outside of the box).
• Intermediate knowledge of Open Systems Intercommunication model, working knowledge of TDM, Ethernet, Voice, MPLS, Internet Protocol, DWDM and Classless Inter-domain Routing (CIDR)
• Intermediate knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco
• Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay and Juniper
• Layer 2 and 3 Hardware and Software plus Juno OS, DNS, Radius, UNIX
• Exposure to Network Design (LAN, WAN and ISP) and troubleshooting
• Intermediate knowledge of all Ethernet Topologie

Job Types: Full-time, Contract

Pay: $55.00 - $60.00 per hour

Schedule:

• 8 hour shift

Experience:

• Computer networking: 1 year (Preferred)
• LAN: 1 year (Preferred)

Security clearance:

• Confidential (Preferred)

Work Location: Remote

Speak with the employer
+91 7448743899

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