Reports to: Chief Operational Officer Date Approved:

Department: Adult Services/Child and Family

Services

Cost Center:

Job Code: VPCO Job Grade: S25

Titles
Reporting Into:

Assistant Vice President, Clinical

Director

FLSA Exemption - Check Only One:
X Exempt 
Non-Exempt

Work Location: 233 Main ST New Britain EEO Category:

Summary:

Ensures the quality, continuity, regulatory compliance and fiscal accountability of service
delivery in the Adult and/or Child and Family divisions by providing clinical oversight, leadership
and direction to the agency’s clinical, residential, program services. Develops, implements and
evaluates division programs. Participates in strategic planning and plan implementation to
ensure system integration between inpatient, outpatient and community support services.

Essential Responsibilities and Target Outcomes:

• Acts as senior lead in directing and providing clinical oversight and consultation to programs

within the division and works with other managers to ensure integration of services across
divisions in order to facilitate quality client outcomes in a fiscally responsible manner. Is on
call and available for program and/or staff crisis, as appropriate.

• Works with department managers in establishing program goals and objectives, budgets,

meeting revenue targets and managing expenses.

• Remains abreast of and ensures compliance with the requirements/regulations of funders,

reviewers, licensors and accreditation bodies and 3rd party payers; develops positive
relationships with representatives from these entities.

• Develops, implements and maintains policies, procedures and protocol for high quality

client care.

• Recruits, orients, trains and supervises program directors and staff. Identifies ongoing staff

training needs and conducts staff performance appraisals.

• Develops and expands programs to meet community needs, participating in grant-writing as

needed.

• Ensures proper documentation of critical incidents and investigates and reports incidents to

appropriate state and/or federal agencies, as needed.

• Participates in Quality Improvement initiatives by working with the Performance

Improvement Department on setting performance improvement goals and strategies and
adjusting strategies based on outcomes.

• Chairs and/or participates in agency, system, regional and statewide committees as assigned

related to client care, funding issues and system development.

• Other duties as assigned.
  

Community Mental Health Affiliates - Job Description

Job Description: VP Clinical Operations Effective: Jan 2023

Principal Customers:
Chief Operational Officer – for overall budget management, quality assurance and compliance.
Various agency staff for program integration, quality assurance, planning and fiscal
management; state funders, state and private hospitals and collaborating agencies.

Critical Work Relationships:
Within the agency – finance, quality assurance, strategic planning and grant writing; chief
program officer, senior leadership of program areas. Outside of the agency – state funders,
court system/probation, state and private hospitals

Minimum Requirements:

Education: Master’s Degree in behavioral health (psychology, social work, counseling,
marriage and family therapy, alcohol and drug counseling).

Credentials and
Licenses:

CT Licensure in behavioral health discipline (LCSW, LADC, LMFT, LPC, PhD,
PsyD); CT Driver’s License

Experience: Six (6) years of experience in behavioral health field inclusive of a minimum of
four (4) years of behavioral health management experience within an adult
mental health service agency setting. Experience working in an inner city
and/or multi-service agency preferred. At least two (2) years of clinical
experience with adults and/or children with severe and prolonged mental
illness; three (3) years of demonstrated competency in clinical supervision.

Demonstrates intermediate to advanced experience with Microsoft Office
products including Word, Outlook, Excel and PowerPoint. Experience in or
the ability and willingness to learn how to use an Electronic Medical Record
(EMR) system including: appointment scheduling, authorization tracking,
assessments, treatment plans, progress notes, and discharge summaries.

Competencies:
Behavioral Skill Sets

• Ability to apply knowledge of the Health Insurance Portability and

Accountability Act Privacy and Security regulations and provisions
(HIPAA).

• Organizational ability to balance priorities according to workload

constraints and conflicting time lines.

• Ability to maintain composure under pressure.
• Ability to plan both in the long and the short-term considering the goals,

challenges and changes that exist in the organization. This will include
projected decision-making on deployment of staff and resources.

• Demonstrated basic knowledge and training in Life Safety, Environment of

Care and Quality Assurance.

• Demonstrated clinical competencies in providing bio-psychosocial

assessment, treatment planning and individual, group and couples
therapy and crisis intervention to clients ages 18-64 with psychotic, mood
personality, adjustment, substance abuse or co-occurring substance abuse
and mental health disorders.

• Demonstrated ability to effectively provide administrative staff

supervision to maximize staff performance and productivity.

• Knowledge and ability to establish appropriate courses of action for self

and subordinates to accomplish goals within realistic target dates.

Community Mental Health Affiliates - Job Description

Job Description: VP Clinical Operations Effective: Jan 2023

• Demonstrated ability to efficiently use agency resources to initiate

projects, anticipate changes or needs, set and meet priorities.

• Demonstrated interpersonal/communication competency.
• Demonstrated ability to ensure the security and confidentiality of client

information and records in a manner consistent with professional and
agency codes of ethics.

• Demonstrated awareness/sensitivity to all types of issues related to client

diversity, including cultural, ethnic, language, gender, sexual orientation,
gender preference, physical handicap and spiritual diversity.