We are seeking highly motivated individuals to join our stellar front desk team in providing outstanding client service and patient care. This position will be based out of our Marlborough satellite branch. Our receptionists set the first impression with our clients and patients; therefore, applicants must be friendly, professional, and courteous, and must love clients and their pets! Ideal candidates will have excellent customer service skills, be computer literate, and able to multitask in a fast-paced environment.

Come work for a private practice with an established history with the community that will offer you the chance to use what you've learned and help you get to the next level! This family practice has grown to one of the most prominent practices in CT by promoting from within. Hard work and talent are recognized here! We are also very proud to be a VECCS Level I certified emergency & critical care facility.

About Us:

Pieper Veterinary's family of hospitals include primary care, specialty care, urgent care, and 24-hour emergency care, with locations reaching from the heart of the Connecticut River Valley down to the southern shoreline.

You will be scheduled within these business hours:

• Weekdays 7:30 am to 6:30 pm
• Saturdays 7:30 am to 2:30 pm

Pay: $16-$20.50/hr. depending on level of experience, certifications and education.

Skills & Requirements

• Compassion and sensitivity: Ability to be sensitive to an ill pet, as well as its concerned owner.
• Customer service skills: Ability to provide friendly, efficient service to clients in-person, as well as on the phone. Considerable tact and diplomacy is required.
• Interpersonal skills: Ability to feel comfortable dealing with clients, patients, staff, and others.
• Reliability: Regular attendance and timeliness are essential functions in order to fulfill the requirements of this position.
• Technology skills: Ability to operate office technology such as computers, tablets, scanners, fax machines, and copiers.
• Ability to remain calm during emotional and stressful situations, as well as ability to handle patients on a leash or carrier. Receptionist are expected to move through different areas such as multiple workstations, waiting areas, inventory, treatment and exam rooms.
• Ability to multitask. Ability to manage office operations such as taking messages, scheduling appointments, and maintaining patient files.
• Communication skills: efficiently communicate with other staff and clients, both in writing and verbally.
• Must appropriately read invoices, process payments and deposits. Must possess basic math skills as well as proper handling of cash and checks.
• Responsibilities include: Check-in/out, taking payments, receiving & making calls, paging, faxing, printing, transcribing voicemails, sending emails, scheduling, confirmation calls/texting, cleaning, training and other clerical duties.

Benefits:

• Company paid short-term disability
• Paid maternity leave
• Paid time off
• Referral bonuses
• Insurance: health, dental, vision, and disability
• 401(k) plan with employer match
• Generous employee pet discount
• Employee Assistance Program
• Annual uniform allowance
• Comprehensive one-on-one client service classes and hands-on training
• Continuous learning via in-house training seminars and reference material
• Employee appreciation events and activities
• Many opportunities for internal transfer and promotion

Pieper Veterinary considers applicants for employment without regard to, and does not discriminate on the basis of, an individual s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Pieper Veterinary discriminate on the basis of sexual orientation or gender identity or expression.