JOB DESCRIPTION

Tribal Child Support Technician

INFORMATION

Job Class: Technician

Department: Tribal Child Support Unit

Type of Position: Non-Exempt

Location of Work: Juneau, AK

Covered Position: Yes

Salary Grade(s): 7

Employment Category: Regular Full-Time

Hours of Work: M-F, 8:00 am-4:30 pm

PURPOSE

Provide administrative case support to TCSU Specialists to achieve comprehensive child support services to children, custodial parent, and non-custodial parent.

REPORTING RELATIONSHIPS

Reports To: Tribal Child Support Manager

Supervises: N/A

Liaison To: N/A

ESSENTIAL FUNCTIONS

• Analyze cases to determine appropriate actions.
• Locate parents and their assets using various investigative techniques.
• Conduct investigations and interviews to secure, document, and prepare usable information.
• Draft letters, Confidential Information Forms and other documents as needed for case processing.

• Document contacts, correspondence, and record all actions in Right Track data system.
• Inform applicants of case progress upon request.
• Maintain strict confidentiality.
• Assist case specialists to initiate actions to establish paternity, child support orders, and income withholding orders under guidelines set by the Tribe.
• Assist Case Specialists with client locates, client contact as needed by case specialist, notify clients via telephone regarding court hearings.
• File all court documents, genetic test results, and correspondence pertaining to the case.
• Assist case specialists prepare for court hearings.
• Respond to phone calls from clients and the public regarding Tribal Child Support Services.
• Inform clients of late or uncollected payments to assist in appropriate collections.
• Record and track court fees and court ordered payments (genetic testing costs, service fees, etc.).

• Provide backup to TCSU Specialists and administrative office staff.

• Attend child support specific training.
• Perform other duties and special projects as assigned.

DECISION MAKING AUTHORITY

Spending Authority: N/A

Other Authority: N/A

NECESSARY SKILLS AND KNOWLEDGE

• Excellent computer skills including MS office programs (Word, Excel, Outlook).
• Strong verbal and interpersonal communication skills.
• Excellent written communication skills.
• Ability to interpret and explain laws, rules and regulations pertaining to child support.
• Working knowledge of interviewing and investigative techniques.
• Strong mathematical and/or accounting skills.
• Excellent de-escalation and conflict management skills.
• Ability to use independent judgment when assessing client needs within program or legal guidelines.
• Ability to work independently and make decisions in stressful situations.
• Familiarity with Tlingit, Haida, and Tsimshian cultures

BEHAVIORAL EXPECTATIONS

• Must be able to work in a properly collegial relationship with co-workers.
• Must be able to interact with other departments within the Tribe in the spirit of compromise.
• Must be able to take on additional responsibilities in a spirit of cooperation and teamwork.
• Must be able to maintain an atmosphere of trust, fairness and respect and be mutually supportive with co-workers.
• Must be able to maintain strict confidentiality
• Must be able to defuse tense situations and remain impartial.

MINIMUM QUALIFICATIONS (education, experience, skills)

• HS diploma or GED
• Two years clerical experience in child support or similar program
• Valid Alaska driver’s license

Substitutions:

Additional formal education and/or related verifiable training may be substituted for the experience on the full time equivalency basis.

UNUSUAL PHYSICAL REQUIREMENTS OR RESTRICTIONS

The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs. Travel on small aircraft or ferry may be required.

CONDITIONS OF HIRE:

• All employment at Tlingit & Haida is “at will”. This means that the employee or Tlingit & Haida may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position.
• Tlingit & Haida is a no tolerance workplace. All regular employees may be required to pass a pre-employment and subsequent random drug and alcohol screening to be eligible for and maintain employment.
• Tlingit & Haida requires a criminal background check be conducted on all employees. All employment offers are conditional until federal criminal background check results verify your eligibility to work for Tlingit & Haida.