PLEASE READ BEFORE APPLYING

If, as a student or non-student, you have worked over 1,000 hours or received benefits through DMBA due to employment with any of The Church of Jesus Christ of Latter-day Saints entities, you are NOT ELIGIBLE to apply for 1/2-time (17.5 hours) positions. For information or help, please contact 801-422-3563.

Job Summary: The Travel Front Office Assistant helps missionaries and MTC employees with travel requests and concerns.

Responsibilities (Essential Functions):

• Answer telephones
• Email correspondence with missionaries, MTC employees, Church Travel Department and other departments as needed
• Check status of international missionaries
• Assist missionaries with electronic visa applications, FBI and Police Clearances
• Dispatch shuttle service for missionaries
• Check out vehicles for staff use
• Collect and log visa documents
• Assist with missionary departures
• Take passport photos
• Work with Church Travel Department in various capacities
• Assist with Senior Missionary check in, travel packets, and travel arrangements as needed.
• Coordinate with ecclesiastical leaders to provide flight arrangements and ground transportation for early release, reassignment, or delayed missionaries.
• Assist the Office Supervisor and Missionary Travel Coordinator with temporary assignments, itinerary changes and ensure missionaries receive correct itineraries before departure
• Assist Church Travel agents in gathering necessary documents from missionaries.
• Answer all missionary questions pertaining to flights, luggage restrictions, visas, and passports.
• Ensure all missionaries have the required documentation to travel internationally
• Coordinate with the Church Travel Department to correct and update all missionary flight discrepancies and changes.

Qualifications:

• Excellent communication skills
• At least 1 year experience with google drive (docs and sheets) and Excel spreadsheets preferred
• Ability to learn new computer programs quickly
• Ability to handle pressure, problem solver
• Self-motivated, mature, dependable individual
• Excellent customer service
• Attention to detail is a must
• Able to follow up and complete tasks
• 1 year office experience preferred

Additional Comments:

This position needs specialized training. Basic training takes about four months. This position has legal responsibilities to collect, fill out, and assist with visa documents and other legal documents. Additionally, while working with missionaries and ecclesiastical leaders, the highest levels of confidentiality is required to sensitive matters.

Shift: Average of 17.5 hours per week, between the hours of 8:00AM-5:00PM, Monday-Friday.

Start Date: ASAP

Must have regular and consistent attendance at scheduled shift.

REMINDER: Each new employee will need to complete a federal Form I-9. Original, unexpired, and non-laminated documents are required in order to complete this form. A list of acceptable documents can be found here: https://hrs.byu.edu/sites/default/files/pdfs/I-9%20List%20of%20Acceptable%20Documents.pdf

Employee Class: 1/2 Time (17.5 hour)

Work Location: Provo Campus

Desired Start Date: As soon as possible

Job Close Date: 01/13/2023

Documents Required at time of Application:

Required: Resume
Optional: Cover Letter, Letter of Recommendation 1

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University recognizes the benefits of attracting and retaining a diverse workforce. We strive to create a welcoming workplace that promotes a sense of inclusivity and belonging.