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Transportation Dispatcher Job at Hackensack Meridian Mountainside Medical Center

Hackensack Meridian Mountainside Medical Center Montclair, NJ 07042

Overview

Join our Mountainside team as an evening shift, full Transportation Dispatcher!

Who We Are
Patient focused, community oriented, conveniently located and equipped with technology that rivals the nation’s most prestigious healthcare systems, Hackensack Meridian Health Mountainside Medical Center offers a comprehensive and growing array of services delivered by caring and highly skilled medical professionals. We’re proud of the therapeutic and administrative upgrades we have made. Mountainside Medical Center has been serving Montclair and its surrounding New Jersey communities since 1891. The physicians, nurses and volunteers who are a part of the Mountainside family are your friends and neighbors. We're your community, your hospital and team, working hard for you.

Hackensack Meridian Health Mountainside Medical Center is proud to continue to provide world-class health care services in a community setting. Our 365 bed medical center has successfully transitioned from a stand-alone facility to being part of Hackensack Meridian Health, the most comprehensive and truly integrated network in New Jersey. Mountainside is a joint venture between Hackensack Meridian Health and Ardent Health Services, one of the country’s leading private hospital management companies.
We are looking for a dynamic and passionate Transportation Dispatcher to join the Mountainside Team!

What You’ll Do
The Transportation Dispatcher will be responsible for a variety of activities related to the transportation of patients, specimens, equipment, and call center duties. They will greet as well as assist patients, and visitors at the hospital and clinics as directed.
The successful candidate will be able to:


Responsibilities
  • Communicate with patients in a warm and friendly manner regarding their care as it relates to the transport function
  • Answer telephone within 3 rings, identifying self and department
  • Log requests for the Environmental Services, Linen, and Patient Transport departments
  • Enter requests into EPIC electronic medical record system appropriately, and escalate based on priority level
  • Use I-Pod/Transport system to receive proper hand-off communication
  • Follow-up with hospital staff regarding delay times, request updates, and entry errors
  • Safely transport patients via beds, stretchers, wheelchairs, and IV poles by adhering to Transport protocols, patient safety guidelines, infection control and general hospital safety standards
  • Demonstrate safe patient handling using proper body mechanics in lifting, transferring and positioning patients
  • Verify two hospital approved identifiers for patient identification on each transport
  • Clean and disinfect transport equipment on all patient and transporter contact surfaces before and after each patient use
  • Demonstrate proper hand hygiene before and after patient contact
  • Follow proper oxygen handling
  • Maintain patient’s strict confidentiality (HIPAA) of all information and all matters concerning patients, physicians and hospital personnel
  • Perform any and all other duties as assigned

Qualifications

What You’ll Bring
  • High School Graduate or GED required; Diploma from a vocational or technical program preferred
  • Previous transporter or call center experience preferred
  • At least 1 year of experience in a hospital environment or within customer service
  • Experience with EPIC software a plus!
  • Strong knowledge of phone and computer systems, including Microsoft Office Suite, and I-pod handheld devices
What We Offer
  • Competitive pay
  • Medical, dental, and vision insurance
  • Generous paid time off, including a disability bank
  • Paid Holidays
  • Advancement and career development opportunities
Hackensack Meridian Health Mountainside Medical Center is an Equal Opportunity Employer and applicants will receive consideration for employment regardless of race, color, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.



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