Schedule: Days 7 AM-3:30 PM
PRIMARY PURPOSE
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Under direct supervision is responsible for providing call center support in the capacity of department training services, this position will be responsible for onsite and virtual training duties, including but not limited to scheduling, preparing, registering, conducting, and tracking training deliverables in a virtual and in-person learning environment. Make recommendations to management on how to improve current training workflow processes. Ability to manage direct or indirect reports, and track performance based on quality, training, and other general company expectations. This position will also be responsible for working with internal staff, supervisors, and managers to identify staff learning needs.
DUTIES AND RESPONSIBILITIES
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Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
Assures quality customer service to all customers.
Maintains good attendance and punctuality per the absence policy.
Make recommendations to management on how to improve current training workflow processes.
During training period, monitors staff compliance to SOP, FDA, and AABB standards; takes appropriate corrective action or reports problems to management.
Trains and qualifies staff in operational tasks and performs initial competency assessments.
Supervise reports by providing adequate feedback, mentoring, and professional development support.
Assists with Annual Competency workbooks, administers, grades, and assesses competency for functional area. Performs retraining, as necessary.
Maintain Quality and Call Center standards of Quality Assurance (QA) and team observation and reporting.
Assists with maintenance of employee training files, data entry into training system and training reports.
Manage direct or indirect reports, and track performance based on quality, training, and other general company expectations.
Performs all other duties, at the discretion of management, as assigned.
REQUIREMENTS
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Knowledge/Education
Associate degree or combination of education and experience may be considered in lieu of a degree required.
Knowledge of Blood Banking processes for specified training area preferred.
Licenses/ Certifications
None
Experience
One year of training experience in a medical or call center environment required.
Prior experience as a supervisor or lead with direct or indirect reports preferred.
Skills/Abilities
Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
Must be able to maintain confidentiality.
Ability to work in a team environment.
Strong presentation, interpersonal, written and verbal communication skills.
Excellent organizational and multitasking skills.
Ability to work with all levels of staff.
Intermediate level of proficiency or greater in Microsoft Office Suite, Word, Excel, Outlook, and PowerPoint.
Basic Knowledge of curriculum development.
Ability to present training or course materials in-person or virtual learning environment.
Understanding of adult learning principles, design, and methodologies.
About Us
Vitalant is the nation’s largest independent nonprofit organization focused exclusively on providing lifesaving blood services. We have a network of more than 120 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.
Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.
COVID-19 POLICY
As an essential operation to the nation’s healthcare infrastructure and a science-based organization, Vitalant believes that being vaccinated helps provide protection and care for our employees, our donors, their families, and the broader community.
Vitalant requires employee’s to be fully vaccinated as a condition of employment. Individuals applying for this position should be prepared to comply with Vitalant’s Covid-19 vaccination policy unless an approved exemption exists prior to the start of employment. Compliance with Vitalant’s COVID-19 policy will require individuals to complete one of the following:
- Receive the first shot of a two-dose vaccination series to start employment, and the second shot of the series within 8 weeks of the first
- Receive the first and final shot of a single-dose vaccination prior to the start of employment.
EEO/Minorities/Females/Disabled/Veterans
Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Careers@vitalant.org to let us know the nature of your request.
For more EEO information about applicant rights click here
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