Theater House Manager Job at The Western Stage
Position Overview:
The primary goal of this position is to ensure a positive patron experience for all TWS productions.
Sets the standard for communication with the General Public and TWS Company Members by phone, letter or email with the highest standard of service as a TWS representative and first point of contact during TWS performances.
Principal Duties and Responsibilities:
- Coordinates performance timelines with stage management, including pre show chat, curtain speeches, and intermission
- Coordinates volunteers and FOH staff to help maintain the appearance of the lobby and all public areas; communicates with Maintenance as necessary to ensure a clean environment
- Serves as point-of-contact for patron feedback during performances.
- Communicates with volunteers and assigns pre-/during/post-show usher duties for each performance
- Confirms/tracks attendance for community service or service recognition
- Provide pre-performance mini-trainings for volunteers regarding TWS customer service standards, in operation of FOH equipment, and in emergency procedures
- Ensure all equipment (i.e. iPads, scanners and walkie talkies) are checked out/in and in good working condition
- Provides leadership in emergency situations, including but not limited to fire alarm and natural disasters
- Completes and distributes house report for each performance
- ConcessionsOrder supplies through outside vendors
Conduct inventory of all concession supplies including non consumables i.e. napkins, cups, etc
Work Experience: Working knowledge of Theater Front of House Operations. Two plus years of customer service.
Qualifications/skills: Basic computer skills. Ability to work as a member of a team. Exceptional customer service.
Physical Ability: Must be able to stand for long periods of time as well as climb stairs.
Job Type: Part-time
Pay: $500.00 - $1,500.00 per month
Benefits:
- Employee discount
Experience level:
- 1 year
Shift:
- Evening shift
Weekly day range:
- Weekend availability
Ability to commute/relocate:
- Salinas, CA 93901: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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