Telephone Support - Operations Supervisor Job at Credit One Bank
Operations
The Operations department is Credit One Bank’s touchpoint with its customers. They build customer satisfaction and loyalty through best-in-class customer service. We’re all about providing the customer with the service they want at the channel of their choice.
Position Summary
Credit One Bank is looking for a Telephone Support Supervisor to support the Customer Service phones, drive operational excellence, and serve as point of contact for assigned processes. This position will be primarily responsible for exceptions reporting, risk assessments, department audits, and Presidential case assignments, reviews, and discussion meetings.
Essential Job Functions:
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
The Operations department is Credit One Bank’s touchpoint with its customers. They build customer satisfaction and loyalty through best-in-class customer service. We’re all about providing the customer with the service they want at the channel of their choice.
Position Summary
Credit One Bank is looking for a Telephone Support Supervisor to support the Customer Service phones, drive operational excellence, and serve as point of contact for assigned processes. This position will be primarily responsible for exceptions reporting, risk assessments, department audits, and Presidential case assignments, reviews, and discussion meetings.
Essential Job Functions:
- Demonstrate an excellent understanding of all types of functions worked within Customer Service operations
- Successfully navigate through FDR (BS, CIS, CMM etc.) and CAS systems
- Serve as a Subject Matter Expert for all Customer Service phones, digital banking, and social media processes
- Serve as the Customer Service phones point of contact for department exceptions reporting, risk assessments, and audits
- Respond to audit and compliance reviews promptly and accurately, and meet and discuss findings and opportunities with Leadership
- Consolidate, review, validate and log escalated cases and meet and discuss findings and the validity of cases with Leadership
- Perform other duties as assigned
- 4+ years of relevant experience in customer service
- Competent with Microsoft Word, Excel, PowerPoint, and Outlook
- Excellent self-motivation, communication, and reading comprehension skills
- The ability to multitask, prioritize deliverables, and pay close attention to small details
- The ability to collaborate effectively and follow up to ensure achievement of deadlines, outcomes, and results
- Demonstrate company core values of excellence, ownership, collaboration, and integrity
- Associate degree preferred
- Call Center work experience with a background in a credit card environment
- Knowledge of the regulatory requirements as they relate to the financial industry
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.