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Telecommunicator I Job at Vance County, NC

Vance County, NC Henderson, NC

$36,433 - $47,362 a year
Job Description
Receives incoming routine and emergency calls and dispatches emergency and non-emergency calls for personnel in the County using computer based radio consoles, computer aided dispatch, Next Generation 911 phone systems and other life lifesaving technologies. Work includes interviewing callers to determine the nature of concerns, dispatching personnel and equipment, and maintaining contact with multiple law enforcement, rescue, EMS and fire units. Work also includes operation of electronic dispatch equipment, computer terminal connected to the Division of Criminal Information (DCI) and the National Crime Information Center, and involves the performance of detailed record keeping, assisting the public with directions and general information, and monitoring public and private alarms. Work involves frequent public contact which requires tact, firmness, decisiveness, and judgment in obtaining necessary information from people who are under extreme stress and choosing appropriate courses of action. Work is performed in accordance with Departmental policy and State and federal law. Work is performed under regular supervision and is evaluated through observation, monitoring of radio communication, discussion, and review of reports. Training will be provided in house as well as professional training intuitions. Training will require travel that will be at the agencies expense. Competitive salaries, paid holidays and scheduled overtime as well as a flexible work schedule that offers time off during the week and on weekends on a rotating basis. This is career based employment with opportunities for advancement in a professional environment. Knowledge, Skills and Abilities
KSA - Considerable knowledge of the operation of an electronic radio and telecommunications system and related Federal Communications Commission regulations.

Considerable knowledge of the functions, practices, and procedures of the Sheriff"s Office, Police Department, multiple fire departments, emergency rescue units, and other law enforcement agencies.

Considerable knowledge of the physical layout of the County.

Ability to accurately receive and transmit radio communications.

Ability to assess people and situations, to apply sound judgment, to remain calm under stressful conditions, and to elicit sufficient and essential information for dispatching and assisting field personnel.

Ability to speak clearly and distinctly.

Ability to maintain accurate and complete work activity records and files, including operating computer terminals.

Ability to work simultaneously on different calls with different agencies and staff.
  • Negative Drug/Alcohol Screening
  • Favorable Criminal Background Check
Desirable Experience and Education - Graduation from high school or equivalent, public contact and customer service experience; communications and dispatching experience preferred; or an equivalent combination of education and experience. Special Requirement - Ability to obtain certification by the State of North Carolina as a DCI and NCIC Operator; CPR certification; Certified Medical (EMD) and Fire (EFD) Emergency Telecommunicator through the International Academy of Emergency Dispatch within time frames specified by the County


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