We are searching for a Professional Services Systems Administrator to act as a technical escalation resource for our Professional services team. To meet our business growth plans, we must continually elevate our service delivery to provide not only more professional and consistent customer experiences, but also to confidently tackle the ever-increasing complexities of business technology.

As a Systems Administrator, you will serve as an elevated resource for our Professional Services team in its effort to deliver IT and cybersecurity projects to our clients. Additionally, we’re looking for someone to help enable our technical employees to expand their IT skillsets and troubleshooting expertise.

About Hill Country Tech Guys:

HCTG is passionate about helping small to medium businesses grow by providing confident yet humble managed technology and cybersecurity services. Hill Country Tech Guys has been in business since 2006 serving customers in the San Marcos/Texas Hill Country area, as well as San Antonio, Austin, Fort Worth, and Dallas.

Skills and Qualifications:

• Experience in supporting and implementing a wide variety of business IT solutions, including complex networks, virtualized server environments, cloud/SaaS services, etc.
• Specific experience in implementing and migrating to Microsoft Office365, Azure Cloud, and Azure AD products.
• Specific experience with VMWare Hypervisors, and Microsoft Server operating systems.
• An understanding of modern security concepts (assumed breach mentality, protection vs defense) and a drive to implement solutions in a risk-aware manner.
• A drive to coach, teach, and share knowledge/experience to help elevate the technical abilities of other team members.
• Competent communication skills (both written and spoken) along with desire to drive the customer service image of the Professional Services department.
• Ability to thrive in a work role which can be chaotic at times, but which delivers constant enrichment and the ability to always learn new things.
• Knowledge of Managed Service Provider (MSP) industry specific tools is preferred (RMM, Ticketing/PSA systems, commercial AV/EDR/MDR solutions, multitenant SOC/SIEM platforms, etc.) Excellent documentation habits (Timekeeping, work-done notation, and technical documentation)

Job Duties:

• Execute IT project plans within allotted time/budget, including internal/client communication and project planning.
• Work alongside other team members to help them troubleshoot technical issues.
• Develop and maintain project processes, refine project templates, and create/update internal and client technical documentation.
• Maintain detailed time tracking and notes on work completed.

Position Requirements:

• Must be able to commute or relocate to our office in San Marcos Tx, and able to commute to clients in Austin Tx.
• Must have reliable transportation. Some onsite project visits may be required.
• Must be able to lift and carry up to 50lbs.
• Due to Hill Country Tech Guy’s licensing requirements, all employees must pass a State of Texas background check.

Schedule:

• Mon-Fri, 8 hour shifts. Some work outside of normal business hours may be required.

Salary/Wage: $62,000+ per yr.

Benefits:

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Paid certifications & training
• New client & employee referral program

Job Type: Full-time

Pay: From $62,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Compensation package:

• Yearly pay

Experience level:

• 3 years

Schedule:

• Monday to Friday
• On call

Ability to commute/relocate:

• Austin, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• VMWare: 1 year (Preferred)
• Managed Service Provider: 2 years (Required)

Work Location: In person

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