Families, Inc. Counseling Services is a private counseling agency accredited by The Joint Commission (TJC) with outpatient facilities throughout Northeast, North Central and Central Arkansas. Since our establishment in 2000, we have taken the unique approach of providing services in the client’s home and school, as well as the outpatient clinic.

Families, Inc. offers a variety of therapeutic services for all ages on an individual, couple, family and group basis. Through counseling, individuals receive emotional support from a licensed professional, who helps the client work to resolve conflicts with others, understand feelings such as anxiety and depression, and try out new solutions to old problems. The length of treatment, of course, depends on the complexity and severity of problems.

The core of Families, Inc. is our belief in the value of families. We accept the responsibility to develop, teach, share and sustain by example the kinds of relationships that will allow each member of the family unit to reach their fullest potential.

Provides back up for Medical Records, Clinical, and Administrative Assistants. May include taking patient vitals, medical records, and clerical duties. Travel Required.

Details

Represent Families, Inc. in person, over the telephone and in the community in a professional manner.

Request maintenance work and repairs for the clinic.

Order supplies for the clinic.

Log out of Mitel phone system for calls to be received at Jonesboro corporate office, check and lock all outside doors, and straighten up and sanitize the lobby before leaving in the evening.

Other duties as assigned.

Receptionist Position

Complete operation of Mitel phone system-answering and transferring calls to the appropriate staff for Jonesboro and outlying clinics.

Varies reports to complete as assigned.

CA Position

Completes clinical assistant note in the electronic medical record to include vital signs.

Enters all concurrent medicines and allergies in the electronic medical record, as applicable.

Serves as liaison between client and physician for medication questions and refills via the Prescription Inquiry form.

Obtains PCP referrals Requests PCP Referrals on current clients and notifies CS, MHP, MHPP when the request has not been returned in a timely manner.

Assist with the re-scheduling and notification of clients when a med clinic is cancelled or re-scheduled.

Distribute Discharge Instructions, 2 Week Discharge Letters, and PCP Progress Summaries.

Facilitates Discharges Instructions in client’s electronic medical record, as applicable.

Maintains necessary quantities of paper forms in designated area.

Medical Records

Processes release of information requests in a timely manner using the client contact section of the electronic medical record to monitor the requests.

Responsible for maintaining medical records for the outpatient clinic.

Attaches documentation to client’s electronic medical record via scanning.

AA Outpatient & Psych Testing Department

Obtains PCP referrals Requests PCP Referrals on current clients and notifies CS, MHP, QBHP when the request has not been returned in a timely manner

Liaison between the satellite clinics and the Jonesboro corporate office.

Schedule medication clinics in the electronic medical record to include confirmation notes and the availability of an accurate daily schedule.

Issue school and work excuses as needed.

Collect deductible and co-pays, issue receipts for these payments and forward both to the Jonesboro Business Office when requested.

Obtain accurate and complete Request for Service information (RFS) and follow the RFS through to becoming an active Client or declined RFS within a timely manner.

Requirements

EXPERIENCE
One year of experience in an office environment is required.
Healthcare office environment experience is preferred.

JOB SKILLS
Required: Ability to retain confidentiality and ability to perform several tasks simultaneously. Ability to deal effectively with clients, professionals, and staff.
Preferred: Proficient typing skills, excellent spelling and grammar skills, strong organizational skills, knowledge of Microsoft office software.

EOE Employer

Job Type: Full-time

Pay: $12.00 - $13.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Education:

• High school or equivalent (Required)

Experience:

• Behavioral health: 1 year (Preferred)
• Medical office: 1 year (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: On the road

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