Title: Student Records Assistant

Salary Range: $2,544 - $3,501 per month

Contract Term Length: 12 Months

Standard Hours: 37.5 per week

Work Location: On-Site

FLSA Status: Non-Exempt

College: Bluegrass Community & Technical College

Campus Location: Bluegrass C&TC - Cooper

Department: Records & Registrar

Benefits

Bluegrass Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:

• Exceptional health care, vision, dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

Reporting to the Associate Dean of Student Records/Registrar, this position serves as a member of the Student Records Office team to provide courteous, efficient and accurate information and service to faculty, staff, students and the general public regarding all records and registration information.

Job Duties:

• Processes all transcript requests for students within 24 hours. Transcript request processing includes verifying general education requirements, accurately validating Legacy work, maintaining requests received thru the National Student Clearinghouse and office mail, and completing cash transmittals for money collected.

• Updates and maintains student records by posting academic bankruptcy, repeat options, grade changes, Incomplete grades, AP, STEP and other articulated credit and test credits to the official transcript as needed.

• Responsible for updating program plans as requested by students.

• Responsible for running the course auditor to check for program applicability errors and working with other offices to resolve any errors.

• Processes all enrollment verifications received through the National Student Clearinghouse.

• Processes all no show lists each semester.

• Works with other Record Office staff as back-up for front counter coverage and in monitoring the BL student email.

• Always follows the customer service guidelines established for the office and abides by the guidelines of FERPA.

• Assist students with the online registration process by assisting in the labs or front counter during all open registration period. Troubleshoots registration issues for faculty, staff and students.

• Performs graduation audits as time permits and serves as back up as needed for building class schedules each semester.

• Resolves duplicate id issues, completes the tuition calculation error report and validates legacy work as needed for re-admitted students for BCTC and other KCTCS colleges.

• Responsible for CPE data cleanup for students in unapproved plans each semester.

• Responsible for scanning all student documents in a timely and accurate manner.

• Other duties as assigned.

Minimum Qualifications:

• Associate's degree (related field) and three years related experience, or equivalent.

Preferred Qualifications:

• Strong Problem Solving Skills
• A positive attitude and ability to plan and adapt to change
• Strong interpersonal, oral and written communication skills
• A proven record in working successfully with diverse populations
• Ability to collaborate effectively with co-workers
• Knowledge of Microsoft Office Suite, email, internet.
• Experience working with general office equipment including copier, fax, telephone.
• Knowledge of PeopleSoft a plus.