Strategic Account Manager

Emser Tile

Emser Tile LLC, a nation-wide industry leader in the distribution of high-quality ceramic tile and natural stone seeks an experienced Strategic Account Manager. Our 50-plus-year history of unprecedented and continuous growth has created immediate opportunities for professionals.

Key Responsibilities

The Strategic Account Manager is responsible for long-term strategic customer relationships with a focused set of cross divisional key customers and targets, achieving long term growth, profitability, trust, loyalty, innovation, and risk management. Full understanding of Strategic Account requirements, expectations, and needs. Will represent the voice of the customer within the business.

Qualifications (Knowledge/Skills/Abilities/Experience)

• Develops and implements Strategic Account Plans that include key account opportunities, short and long-term goals, and strategic initiatives
• Where applicable, signs preferred partnership agreements that drive revenue and share growth in collaboration with the Commercial, Dealer/Trade, and Builder Teams
• Owns strategic account and key influencers to secure national and regional business
• Manages and develops strategic account relationships with key individuals (C-level) who participate in driving tile specification/decisions
• Gains an understanding of the strategic accounts business.
• Collaborates with the customer to acquire strategic information about their business.
• Ensures action and responsiveness to the customer by taking responsibility for the exposure the customer has with Emser Tile and facilitates the organizations involvement with strategic account.
• Utilize CRM (Boost) to effectively track customer activities such as, lead to opportunity conversion
• Updates Emser Management via MDR reports.
• Drives and Supports Revenue in all divisions Commercial, Dealer/Trade, Builder
• Commits to learning, living, and promoting Emser Tile culture and values
• Thrives in a busy environment, be highly organized, and goal-oriented
• Results-driven and customer-focused
• Knowledge of database and query functions
• Ability to accurately read and respond to non-verbal communication
• Outstanding leadership skills to include critical/strategic thinking, decision making, and listening
• Employs influence, relationship building, composure, and open communication tactics to build trust with internal and external customers
• Possesses financial and business acumen and negotiation skills
• Excellent basic math functions (piece to square foot calculations)
• Excellent communication skills at all organizational levels (written/verbal) and with customers
• Four-year college degree from an accredited institution
• 2 years of experience in the same or similar position showing growth both professionally and in generating sales

Physical requirements

Ability to travel 50% to 75% via air and land to near and distant branches

Ability to navigate in unfamiliar locations

Ability to lift weight up to 25 pounds

Ability to see and hear

Ability to use hands and arms

Ability to talk on the phone

Ability to work on a computer for long periods of time

Ability to bend and kneel

Direct reports

None

Additional

Regular, predictable attendance is an essential function of this job.

This position is time-consuming and does not stop at the end of a regular business day. Candidates must be able to manage their time to meet the needs of the business.

Other tasks may be required or assigned as necessary

About Emser:

The Emser Tradition of Excellence Comes From its People...

Since its establishment in 1968, Emser Tile has become the leading supplier of the world's finest tile and natural stone. Through our international production network and product development expertise, we offer myriad of possibilities that help retailers, contractors, homebuilders, commercial builders, architects & designers bring their ideas to life. Although Emser has grown rapidly, our on-going dedication to outstanding quality and service remains the hallmark of our success.

Emser is always seeking knowledgeable, career-minded professionals to become a part of our team and help drive our growth and expansion into new and existing markets. When it comes to challenging and rewarding career opportunities, Emser is the place to be!

As an Emser employee, you will enjoy healthcare coverage including medical, prescription drug, vision, and dental care. Your financial well-being will be supported through our 401(k) plan. Moreover, we offer a challenging & rewarding professional work environment. Emser's employee benefits package also includes:

• Paid Vacation Time
• Paid Holidays
• Paid Volunteer Time
• Life Insurance
• AD&D Insurance
• Voluntary Short and Long-Term Disability
• And much more

Career Development:

Emser provides ongoing opportunities for professional training and encourages internal advancement and mobility.

Emser is an equal opportunity employer and prohibits discrimination and harassment of any kind. Emser makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Emser wants to have the best available people in every job. Therefore, Emser does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.