Sr. Collections Rep - Bankruptcy Job at Southeast Toyota Finance
Overview:
Working closely with your team and our outside bankruptcy attorneys to comply with the legal rights for the customer and our company due to customers bankruptcy filing. Working closely with customers who are current or delinquent in the repayment of their loans/lease & who have filed bankruptcy.
**Position will sit in St.Louis, MO ** Job Requirements:
Southeast Toyota Finance (part of World Omni Financial Corp.) is a captive financial services company driven to delivering an exceptional dealership and customer experience for Toyota customers in the Southeast. The company offers a broad range of products and services to the 177 Toyota dealers in Alabama, Florida, Georgia, North Carolina, and South Carolina. Southeast Toyota Finance is the leading provider of finance and lease options for new Toyota vehicles within its footprint, consistently ranking at the top in market share and dealer satisfaction. The company is committed to strong dealer relationships and customer service, providing finance, retail and lease programs, college graduate and military rebate programs that drive customer and dealer loyalty. The company’s portfolio of dealer loans includes inventory financing, real estate, and construction loans.
Southeast Toyota Finance is a subsidiary of JM Family Enterprises, Inc., a privately held company with $18 billion in revenue and more than 5,000 associates, which is headquartered in Deerfield Beach, Florida. JM Family has earned various awards for its culture, products and services, including 24 consecutive years on Fortune’s 100 Best Companies to Work For list. Interact with JM Family on Facebook, Twitter, Instagram and LinkedIn.
Job Description:
The Senior Collections Representative in the Bankruptcy Department has the following responsibilities:
Working closely with your team and our outside bankruptcy attorneys to comply with the legal rights for the customer and our company due to customers bankruptcy filing. Working closely with customers who are current or delinquent in the repayment of their loans/lease & who have filed bankruptcy.
Understanding the difference in the bankruptcy chapters. Setting up repossessions. Ability to follow directions and workflows. Capable of sustaining a monthly score of a meets or higher for all department monthly objectives.
**Position will sit in St.Louis, MO **
- Strong verbal and written skills to communicate with our attorneys and customers’ attorneys.
- Ability to review and compose court documentation.
- Be courteous and follow policy and procedures when on the phone with customers and attorneys; knowledgeable of the bankruptcy legal process a plus.
- Understand the total loss process- what is needed to complete the process on our end and with the Bankruptcy. Need to know what is remaining on our secured claim through the BK or if the customer is paying us direct and have relief from stay before we can settle with the insurance company.
- Know the lien sale process and what to do when /if the unit needs to be inspected and who to send the account to value the unit and if we should secure.
- Understand Pacer (Public Access Court Electronic Records), the bankruptcy process and what the filed documents mean when reading for understanding of what is situation with the BK.
- Internet savvy.
- High attention to detail and good follow-up skills.
- Ability to multi-task in a fast paced environment.
- Assertive, persuasive, clear and concise written and oral communication skills.
- Ability to work nights, weekends, holidays and overtime as required.
- Knowledge of policy and procedures as well as state requirements. Adhere to compliance requirements of UDAPP, FCRA, FDCPA, TCPA, SCRA and all other regulatory requirements.
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