This position will be part of Field Services and Supply Chain team and will report directly to the Chief of Staff of Field Services and Supply Chain.

The primary responsibility of the Knowledge Manager will be to develop techniques and procedures for organizing, locating, and enabling access to relevant knowledge and expertise required to address specific business tasks for our internal and external customers within our knowledge base. Additionally, they will be responsible for creating governance and standards across the various teams and workflows. The key to success in this position is the ability to understand our teammate’s daily jobs and work environment and then translate how industry and company-specific tools and systems will help them accomplish and be successful in their daily tasks and be responsible for:

• Evaluating Existing Business Processes by breaking down various business processes with flowcharts, manuals and other documentation outlining current practices. You get the big picture by assembling this data and studying ways to make improvements to one or many steps to increase productivity, reduce costs, improve time management or make needed changes.
• Creating Documentation Outlining Process Improvements by writing documents that explain changes and how to implement them. Once all data has been collected, you will write step-by-step instructions in a way that all those involved in the process can understand.
• Managing Improvement Teams and Implementation Processes by overseeing the process improvement implementation process by working with managers, team members and other employees to ensure that the plan is clear and can be applied quickly and efficiently. You might often be involved in training staff in these changes.
• Collect and present updates, reporting and metrics from various teams in senior leadership-worthy slide decks; emphasis on institutional marketing
• Serve as primary administrator for key file sharing applications
• Streamlining and automating processes that are currently very manual
• Conducting Ongoing Analyses by monitoring and assessing various processes to ensure that they are producing the desired outcomes. You will make changes to steps in each process as needed to adjust improvements to reflect better results in production, cost reduction and other targeted outcomes.
• Updating Department Procedures and Policies to ensure that all employees are familiar with relevant procedural changes and oversee staff training and creation of documents addressing new procedures and policies.
• Generating documentation of existing processes and improvements, forecast expected results of process changes, analyze implemented changes and make further adjustments to workflow, schedules or other processes as required.
• Participating in and supporting team training opportunities
• Ad hoc reporting in areas such as vendor and internal capacity to identify and opportunities to shed light on operations and bring synergies across functional teams
• Assessing current/adjusted/new workflows and evaluating training needs both immediate and long term
• Preparing and maintain documentation and training material (presentations, worksheets, online training content, etc.), and ensures that instruction content is accurate, engaging and written for the appropriate audience.
• Conducting training sessions, webinars, workshops, etc., in groups or individually as needed
• Observing and evaluate results of training programs to determine the overall effectiveness of programs and make improvements.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What you’ll need to have:

• Bachelor’s degree preferred
• Three to five years of construction, maintenance, and/or property management experience preferred.
• Knowledge of the Single-Family Rental space a plus.
• Experience with institutional marketing a plus
• Knowledge of diverse business processes in a wide range of industries.
• Develop and design documents including training manuals, process outlines, flowcharts and implementation procedures.
• Monitor internal controls and make recommendations as needed.
• Coordinate training and working sessions
• Proficiency with Microsoft Office Suite of products, specifically with Excel, Powerpoint and Visio
• Must have excellent verbal and written communications skills and be comfortable speaking to crowds.
• Ability to create training materials and curriculum.
• Ability to work within functional teams to create thorough process maps
• Alignment with and enthusiasm about Main Street Renewal’s culture and core values.
• Must be tech-savvy with the proven ability to understand and explain software.
• Must be able to work both independently and with a team.
• Must be comfortable working on tight timelines.
• Interested candidates need demonstrated abilities to:

o Interact professionally with executives, upper management, teammates, investors, vendors, and residents.

o Ability to shift gears with emerging data points and proactively manage expectations, suggesting solutions when problems arise.

o Deliver high quality work product in a timely fashion with attention to detail.

o Interpret and present improvements, changes, and analysis thoughtfully.

o Think strategically and creatively.

o Seek out, understand and follow developing industry trends.

• Anticipated travel up to 10%

Project list

• Process mapping, auditing and documentation
• Time study to determine productivity rates for VMS, RVMS
• Deck creation; senior leadership communication; emphasis on institutional marketing
• Sharepoint administrator
• Procedure administrator
• Ad hoc reporting, business analyst capabilities

Job Type: Full-time

Pay: $42,754.10 - $110,504.31 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Austin, TX 78746: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Please Note :
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