Title: Shift Supervisor

Supervisor: Program Director of Operations/Asst Program Director

Category: Non-Exempt

Summary of the Job Description: Under the direction of the Program Director and Asst. Program Director, the Shift Supervisor is responsible for assuring the general welfare, security and safety of the residents, staff and facility. Maintain an efficient and satisfactory work environment at the sites by overseeing the Residential Aides (RA). Direct duties include interacting directly with Residential Aide and clients, checking paperwork, traveling between sites and cooperating with Praxis and DHS to help implement any new procedures to the program.

Duties and Responsibilities:

• Provide training and support to RA's
• Ensure RA's complete and submit VDP's, new resident arrival packets, exits logs, daily occupancy forms, etc. in accordance with Praxis, DHS and OTDA mandates.
• Ensure office, office equipment and bathrooms are clean and properly maintained.
• Review incident report for accuracy, clarity and confirmation of appropriate action taken.
• Follow up with the delivery of DHS correspondence.
• Make sure that clients are receiving food from the RA's, and that any uneaten food is being properly disposed of as per DHS regulations.
• Help oversee incident management involving RA's,security personnel, clients and other staff as needed.
• Certify that all the Nightly Signature Rosters are being completed on a timely and accurately.
• Take inventory of office supplies; submit order and deliver to sites as needed.
• Collaborate with Security officers to help maintain a safe environment for employees, clients and visitors.
• Conduct Quality Assurance and regulatory compliance with Praxis, DHS and OTDA mandates.
• Compile and submit comprehensive shift summary reports.
• Review the log book and certify that all shifts are signed for and properly filled out.
• Ensure that all relevant information and documentation has been reviewed with and delivered to the oncoming shift.
• Any other assignments assigned by Supervisor

Job Requirements:

• High School Diploma (or GED)
• Familiarity with CARES
• Successfully completed 15-hour Food Handlers licensing course (can be completed upon hire)
• Strong oral communication skills and writing competency.
• Ability to think and act calmly in emergency situation.
• Ability to work with a team

Knowledge, skills and abilities preferred:

• Bilingual
• Written and verbal communication skills
• Supervisor and/or managerial experience
• A basic understanding of resident rights and responsibilities with respect to strength-based respective

Benefit Conditions:

• Waiting period may apply

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Full-time

Pay: $21.98 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• supervisor: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: In person

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