Shift Lead

at Spin Fleet Operations (North America) (View all jobs)

San Francisco, California, United States

Shift Lead

At Spin, we give people the Freedom to Move. Spin Mobility is an essential service that provides shared electric scooters and/or bikes in your area, enabling our customers easy access to safe, reliable transportation.

Our Market Operations team is looking for a Shift Lead who loves solving problems, thinking critically, and mentoring a high performing team. You will plan, monitor, and manage our fleet of electric scooters. This is a key position to meet goals and continuously improve Spin's impact in the community.

We offer competitive pay, tenured raises, and full benefits for all full-time employees.

Responsibilities

• Train, supervise, coach, and motivate personnel to achieve prompt attendance, company policies, processes, compliance, and performance expectations
• Optimize deployment plans for the shift on a daily basis while monitoring the Operations Specialists' efficiency levels through internal dashboard and route planner toolsClosely track key operational metrics and audit team performance using spreadsheets and internal tools to increase operational efficiency and generate reports for HR or upper management as required
• Lead a team of Operation Specialists to accomplish shift goals
• Manage the rollout of new internal products and features
• Be the resident subject matter expert on Spin operations
• Report shift performance and metrics to Operations Coordinator or higher management
• Problem solve with other internal teams to resolve issues that arise
• Support operations with fleet deployment and relocations, as needed
• Follow company procedures to monitor and reduce at-risk vehicles in the field and minimize loss
• Ensure teammates on your shift are empowered with the information and tools they need to perform their jobs, including daily routes, fuel cards, van keys, and dash-cam logins
• Maintain timely communications with Operations Specialists on Slack to address blockers and monitor their attendance and performance
• Coordinate and execute a detailed shift schedule
• Assist with the training of new hires
• Have an utmost respect toward colleagues and team members to create a healthy working environment and a collaborative Work Culture
• This role will work nights and weekends

Must Have

• Must be 18+ years old with a valid driver's license & two years of driving experience
• Proficiency with basic computer skills and tools (operating systems, dashboards, and spreadsheets)
• Ability to lift 80-90 lbs (with or without accommodation)
• A smartphone, and must be comfortable multitasking with mobile apps
• Strong collaboration and teamwork skills; commitment & desire to work well with others
• Proficiency in English (firmly required)

Highly Desired

• Previous management or dispatch experience
• Ability to multitask, organize, and prioritize issues
• Action and results oriented
• Ability to work multiple shifts, including weekends
• Familiarity with local streets and neighborhoods

The Benefits (Full-time only)

• PTO – Accrued Vacation & Sick
• Cell Phone Stipend + Commuter Benefits
• Medical (Cigna, HSA + Kaiser), Dental (Principle), + Vision (Principle)
• Health Savings Account (HSA) + Flexible Spending Account (FSA)
• Life Insurance (Lincoln Financial - Life/Travel/EAP + Short Term Disability Insurance