Service Training Content Lead Job at CNH Industrial
Overview:
The Service Training Content Lead will manage the entire technical training product life cycle for specifically assigned product lines in support of Agriculture equipment for dealer service technicians and internal company personnel.
The salary range for this position is $83,000 to $110,000 annually. (Actual salary offered will vary and will be based on several factors including skills, experience and qualifications for the role.)
Compensation & Benefits: We offer competitive compensation with multiple benefit (medical/dental/vision) options to meet your individual needs. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include: paid parental leave, life insurance, volunteer time off and much more! Qualifications:
The preferred candidate will have:
If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.
Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
CNH Industrial is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture, STEYR, CASE and New Holland Construction Equipment. As a truly global company, CNH Industrial’s 37,000+ employees form part of a diverse and inclusive work environment, passionate about empowering customers to grow, and build, a better world.
The Service Training Content Lead will manage the entire technical training product life cycle for specifically assigned product lines in support of Agriculture equipment for dealer service technicians and internal company personnel.
This person will manage a team environment to develop and maintain training content on assigned product lines including all support materials and course materials, for new product and current product updates, including model year changes and running changes.
Responsibilities:
Be the primary contact between all Parts & Service technical groups and the assigned product line management team (e.g. know the strategic product range plan, approved budget items, current/future product offering, status of projects, manage inclusion of technical teams/members at the proper times)- Manage the Product Life Cycle Management spreadsheet (BETA) (includes revision cycle and update cycle)
- Manage ordering of the new model year machines and coordinates to order new product machines within the GPD program lifecycle.
- Identify and acquire the proper training aids for each of the facilities where training will be offered.
- Lead creation of training content (online, instructor led, shop activity books, etc); use content developers to execute fanciness
- Lead annual and new product specific internal trainings (trainers/support/field); schedule it, present it; pull in resources, etc
- Participate in EWTs and end of season reviews for assigned product line(s)
- Be the go-to for TS/TI for reviews/help
- Review new/MY TI document changes for functional data, schematic, etc; someone has the actual time to review manuals for content accuracy BEFORE release
- Lead the development of Dynamic Descriptions to be published within service manuals and used for technical training; coordinate with the TI project manager.
- Lead the creation of colored, dynamic, electrical/hydraulic drawings or animations to support dynamic descriptions to be used within SM for training purposes; supported by TI and training developers.
- Assist PTS/TS on challenging cases; including field support as approved.
- Support TT/TS with high level systems and tools.
- Participate in technical training classes to continue development of product knowledge and delivery quality.
- Obtain and distribute to TT/TS/PTS an accurate Model Year 3D model of assigned product lines, where available, for use in daily functions.
The salary range for this position is $83,000 to $110,000 annually. (Actual salary offered will vary and will be based on several factors including skills, experience and qualifications for the role.)
Compensation & Benefits: We offer competitive compensation with multiple benefit (medical/dental/vision) options to meet your individual needs. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include: paid parental leave, life insurance, volunteer time off and much more!
- Bachelor's Degree with eight (8) years of relevant experience; OR
- Associate’s degree with at least ten (10) years of relevant experience; OR
- High School Diploma plus 12 years of relevant experience
- Relevant experience is a background in engineering, technology, automotive, agricultural/construction equipment, or similar
- At least one (1) year of customer support experience
- Ability to travel up to 20%
- At least four (4) years’ experience with assigned product group (FWD tractors, Cash Crop Heavy Tractors, Sprayers, Combines, Planters, or Tools)
The preferred candidate will have:
Multi-department experience (i.e. technical publications, product support, technical support, product management, etc.)- Experience creating Technical Information for mobile equipment
- Knowledge of Precision Agriculture Applications and Diesel Engine Emissions Systems.
- Knowledge or experience with Adult Learning Methodology and Distance Learning
- 2-4 years technical training experience in the automotive, agricultural, or construction industry, preferably on assigned product.
- 2-4 years training development experience using various development tools (i.e. Storyline, Adobe, Power Point, etc.
- Excellent written and presentation skills as well as comprehensive computer skills
- Technical experience relating to diagnostics of mechanical, electrical (12 or 24 volt DC), and fluid power systems (hydraulic/pneumatic)
- Natural ability to articulate how technical systems work to others with varying levels of experienced dealer technician
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.
Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
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