This job is responsible for manually locating service providers when our automated process fails to locate a customer. The agent will use multiple tools to search our network of service providers to complete the job.

What will be my duties and responsibilities in this job?

• Read and comprehend notes, and document clear notes of actions
• Identify specific patterns of behavior and report to management
• Ownership and responsibility for incidents in the locating panel
• Actively participates in team meetings and best practice sharing
• Trains new team members with systems as required
• Navigates a computer based system with multiple screens and programs

What are the requirements needed for this position?

• High School Diploma or GED
• Excellent Customer Service skills
• Excellent verbal and written communication skills
• Strong ability to multitask
• Strong analytical and organizational skills
• Basic problem-solving skills
• Experience with Microsoft based programs and computer products

What other skills/experience would be helpful to have?

• College Degree or Technical Training Certification
• Experience in customer service function or call center experience
• Experience with conflict resolution
• Prior retail or extended warranty experience
• Experience in one or more of the Service Industries, to include: major appliances, consumer electronics, HVAC, lawn & garden, plumbing, electrical, fitness or large tools
• Strong problem-solving skills, with an attention to detail
  

Helping People Thrive in a Connected World
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

Our Culture Defined
Our unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.