***PREVIOUS BICYCLE SHOP EXPERIENCE REQUIRED***

Trek Bikes Florida’s Culture Statement

If you can commit to and live with the following principles, then you are the type of person who will be successful and help our company thrive. If you feel this level of engagement is not right for you or that you’re not willing or able to participate with us at this level, we are not a good fit for you.

Our expectation is that you will take the steps necessary to do what you say you’re going to do and be accountable for your actions. In other words, live “Above the Line.”

We understand that not every person is ready for this level of performance, and we appreciate the honesty of those who decide this is not the right place for them. On the other hand, you would make an ideal candidate to join our company if you are willing to commit to the following Above the Line principles:

• Accountability: See It, Own It, Solve It, Do It
• Become part of the solution
• Respect for others and their feelings
• Act now!
• Ask the question: “What else can I do?”
• Ask the questions: “What coaching do you have for me?” and “What can I do better?”
• Personal ownership and pride
• Reject average
• Show others that you care

A bit about us

Trek Bicycle Stores of Florida is an awesome place to work, with amazing benefits for all employees. We only sell products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

What you’ll do

As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

You’ll be the primary service writer at the shop, and you’ll also need to hold your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.

You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers.

This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.

What you’ll bring to the team

• A positive, pitch-right-in attitude and motivation to help every customer find what they need
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Great leadership skills and the ability to motivate and develop future leaders
• Ability to plan effectively and stay a step ahead of your shop’s needs
• 3+ years of bicycle service center experience
• A commitment to delivering the best possible experience for every customer
• An active learning engine and willingness to attend Trek Certified Service classes in Waterloo, WI
• Proactive approach to staying up to date on industry changes and trends

Trek Bikes Florida is committed to a diverse and inclusive workplace. Trek Bikes Florida is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 8 hour shift

Experience:

• Bicycle Shop: 1 year (Required)

Work Location: One location

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