Service Desk Support Analyst Job at USTSOL
Job Title: IS Support Analyst I
Location: Philadelphia PA 19104
Duration: 3+ Months(Contract)
Job Description
Job Description
· Demonstrates basic knowledge of Tier 1 service level support as relates to addressing Hardware (PCor End-User Devices & peripheral equipment), and application software, and operating system issues.
· Exhibits sound customer service skills by effectively handling customer problems and ensuring proper escalation procedures are followed to problem closure.
· Demonstrates sufficient knowledge of call log tracking to record accurately all needed information.4. Tracks all customer service items to completion.
· Evaluates customer service issue to determine level of service needed.
· Resolves all Tier 1 issues.
· Escalates Tier 2 issues to appropriate resource.
· Maintains and increases knowledge of IS application, hardware, mobile devices and multiple operating system platforms
· Works under direct
Job Type: Contract
Salary: $23.00 - $24.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- TCP/IP: 1 year (Preferred)
- troubleshooting: 1 year (Preferred)
- Service desk: 2 years (Required)
- support: 2 years (Preferred)
Work Location: One location
Speak with the employer
+91 +12016238835
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