Job Description

Brad Deery Motors in Maquoketa, IA is looking for a customer service-oriented individual to join our Service team! Starting pay is $14-15 based on experience. Review after 90 days. M-F 9am to 6pm with every 3rd Saturday Rotation. Saturday's schedule is 7:30 AM to 1 PM.

Responsibilities (include but are not limited to):

• Managing incoming service appointments and the scheduling of all incoming service customers.
• Communicate with customers on a daily basis through in-coming and out-going phone calls, emails, texts, and other necessary communication channels in order to schedule service appointments and maintain a high level of customer service.
• Overseeing our online scheduling tool and that we are keeping our customers satisfied to ensure higher CSI scores.
• Efficiently and accurately manage time and continue to follow up with service clients regarding the status of their repairs.
• Communicate efficiently with service advisors and parts specialists to ensure the availability of repair parts to ensure timely repairs and customer satisfaction.
• Keep informed of open recalls regarding vehicles, product updates, service offerings and new technologies through available resources.
• Communicate directly with the service manager to work towards our goal of growing our service department customer base.

Requirements:

• High School Diploma or Equivalent
• Ability to be at work for each of your scheduled workdays
• Detail Oriented with strong Organization skills Confident and Courteous speaking voice when making phone calls.
• Experienced in Auto Dealership is a plus, but will train the right person.
• Proficient on a computer, skills in Microsoft office or experience with CRM systems is a plus.
• Strong interpersonal skills and customer service orientation.
• Ability to apply logical thinking and decision-making based on procedures and guidelines supplied in the various task assignments.
• Maintain an organized and efficient workspace
• EOE - Drug screen, motor vehicle records, and background check required

Schedule

More than 40 hours per week

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Maquoketa, IA 52060: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location

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