The Nyle Maxwell Family of Dealerships is currently accepting applications for Service Advisor at our 620 Chrysler/Jeep/Dodge store. At Nyle Maxwell, we strive to create a positive and challenging workplace that promotes excellence and success as we aim to deliver the very best customer service experience possible.

Imagine working in a professional and financially satisfying career where you have the opportunity to make an impact on an organization every day. While our success depends on many factors, first and foremost are the skills, intelligence, creativity, and dedication of our employees. We are looking for dedicated, committed, and motivated automotive professionals who share our passion for customer service. We are looking for proven candidates, The Best of the Best with a proven track record in sales, CSI and customer relations. Good computer and phone skills with excellent verbal and written communication are a must. CDK and CJDR experience are preferred but not necessary. Bi-Lingual a plus.

Responsibilities:

· Promptly meet and greet customers in a friendly and professional manner

· Represent the dealership in a positive manner; providing exceptional personalized service to our customers

· Properly greet and assist all customers calling the dealership regarding service needs

· Clearly outline customer needs on the repair order with efficiency/accuracy

· Test drive the vehicle with the customer as needed to confirm the problem or refer to a technician

· Research vehicle service history, inspect the vehicle, and recommends additional needed services

· Advise the customer of the importance of properly caring for their vehicle and the value of maintaining their vehicle

· Provide a complete and accurate written cost estimate for labor and parts

· Establish a “promise time” and follow up as needed

· Effectively communicate with the technicians working on the customer’s vehicle

· Monitor the progress of the vehicle throughout the day; keeping the customer informed of the status of their vehicle

· Once the service on the vehicle is complete, meet with the customer and thoroughly review the work completed

· Obtain necessary payment and signatures from the customer

· Conduct all business with sincerity, honesty, and genuine concern for customers

· Maintain the highest customer service standards

QUALIFICATIONS:

Previous service advisor experience

Exceptional customer service skills

Ability to multi-task and work in a fast-paced environment

Self-motivated and enthusiastic presence in a team environment

Valid driver’s license and good driving record

Strong work ethic

WE OFFER:

• Competitive Compensation
• Medical, Dental and Vision
• Matching 401(k)
• Paid Holidays
• Profit Sharing
• Creative and fun work environment
• Paid Time Off

Nyle Maxwell of Austin also provides all employees and their immediate family members the opportunity to earn a NO-COST, NO-DEBT COLLEGE DEGREE through Degrees@Work, a partnership between the dealership, FCA US and Strayer University. Attend college while working at our dealership!

- Individual college classes

- Associate, Bachelor’s and Master’s degrees

- Tuition, fees and textbooks included!

All applicants must be (1) authorized to work in the USA and (2) perform duties and perform responsibilities in a safe manner.

Applicants must have a clean driving record, valid driver's license and pass a background check and drug screen.

Greg Grove

512-493-8134

ggrove@nylemaxwell.com

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• Day shift

Work Location: In person

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