Service Advisor Job at Interstate Companies Inc
We are currently seeking a Service Advisor, starting at $26.00/hour DOE, This is a Monday-Friday position with no weekends!!
Role Expectations:
- Schedules services calls for our customers with our technicians. Help our technicians with parts for service orders, invoice service orders.
- Takes customer and technician phone calls and emails. Setting up new customers.
- Determine pricing and availability of service parts.
- Expedite and acquire parts for machine breakdowns.
- Research customer requirements and determine appropriate needs.
- Quote parts. Research customer purchase orders. Answer multiple phone lines.
- Back up Administrators during times of need answering phones
- Other duties as assigned
Skills or Experience Needed:
- High school diploma or equivalent.
- Excellent customer service skills with 2+ years successfully handling internal and external customer inquiries.
- Ability to read and understand contracts preferred
- Ability to multi-task, prioritize and manage time effectively.
- Excellent communication skills; both verbally and written.
- Strong level of accountability, sense of urgency and ability to follow-up.
- Strong ability to document and communicate with internal and external customers
- Technical skills with ability to learn new systems. Ability to work on multiple systems.
- General Mechanical Knowledge Preferred
- Experience with Procede preferred but not required.
Benefits:
- Broad range of health (medical, dental and vision) insurance options
- New Vehicle purchase discounts from Ford, General Motors, and Lincoln
- Flexible paid time off and paid holidays
- 401(K) with company match
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Interstate Companies is an Equal Opportunity Employer and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.
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