The Planning and Resource Management Division provides a variety of planning, technical, and asset management-related services and products to internal divisions within Union County Water. Our analysts work collaboratively to create, implement, and improve our information systems and technology to a growing Smart Water Utility. A successful candidate will be self-motivated and will display exceptional teamwork skills.
We proudly give our practitioners opportunities to explore, create, and innovate, using the latest technology and data management tools. Several ongoing projects include real-time system visualization through Advanced Metering Infrastructure (AMI), data warehousing, business intelligence, and custom application development with our geospatial program.
This is a great opportunity to refine your skills and be a part of an innovative and highly productive team within the growing world of smart water technology. Consider joining the PRM team, where you’ll find a friendly and ambitious work environment, opportunities to grow, and recognition for you work.
Primarily provides third-level support to users although not limited from working at other levels of the support model as needed, focusing on root cause, system and infrastructure analysis.
Tasks may involve designing, installing, programming, troubleshooting and maintaining user’s hardware and software.
Implements business analysis and change management as needed.
Responds to inquiries and requests from users for assistance as escalated through the support process.
Responds to telephone calls, voice messages, and electronic mail within one day of receipt.
Identifies complex problems, troubleshoot and provide solutions to assist users.
Interacts with vendors to resolve problems and stay abreast of new updates as needed.
Assists users in formulating requirements and advise on alternatives and implications.
Coordinates with other units within I.T. (Information Technology) to resolve problems as necessary.
Analyzes, designs, and implements plan for new systems or processes.
Performs customer training on systems and technology.
Provides recommendations on optimizing standard processes as well as implementation of those processes as related to customer service.
Assists with coordination of projects as needed.
Maintains a broad knowledge of technology, equipment and/or systems within field of work.
Performs Database Management.
Performs project management.
Administers assigned software packages.
Performs software license maintenance.
Manages the voice communications for Union County including setting priorities, coordination and reporting of voice communication activities.
Ensures the organizations voice communications systems are operational, including the emergency communications center.
Provides a high level of customer service to internal and external users of the County’s information systems.
Provides senior technical leadership for Union County including all aspects of voice communications, including the integration of voice and data. Weighs the benefits of voice technologies against the business needs of the organization.
Serves as a source of documentation and standards for other departments.
Works closely with other departments to coordinate plans and activities including coordination with the Network group regarding new installations and assistance when existing Union County locations move or are re-configured.
Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed.
Receives and reviews various records and reports such as verbal and written information to develop databases with web interface and web pages, project information, forms, workflows, and information on computer technology.
Prepares and/or processes various records and reports such as web pages, flow charts, outlines, processes, schedules, workflows, Request for Quote, end user manuals and instructions, and correspondence.
Assist in budget planning and strategic plans.
Refers to computer programming manuals, software manuals, online computer help sites, publications, IT Listserv, policy and procedure manuals, codes / laws / regulations, publications and reference texts, etc.
Operates a variety of equipment and machinery such as camera, personal computer, printers, scanners, servers, projectors, etc.
Interacts and communicates with various groups and individuals such as Director, elected officials, County managerial staff and employees, information technology professionals and vendors, Information Systems Division staff, and the general public.
Performs general administrative/office duties as required, including entering computer data, preparing computer reports and spreadsheets, copying and filing documents, sending and receiving faxes, answering the telephone, etc.
Performs other related duties as assigned.
Requires a Bachelor's Degree in Computer Science, Business Administration, Communications or a related field, and three (3) years of experience in voice communication equipment, systems support; or equivalent combination of education and experience.
Licenses or Certifications:
Licenses or Certifications:
MCSE, CCNA certifications preferred.
INSURANCE PROGRAMS
HEALTH INSURANCE
All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period. Health Reimbursement Account Preventative Care Coverage Prescription Coverage Vision Coverage
DENTAL INSURANCE
All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period.
LIFE INSURANCE
Basic Term life Insurance in the amount of one times the annual salary is provided for all full-time and benefitted part-time employees. Additional coverage is available for purchase through payroll deduction for the employee and eligible dependents.
FINANCIAL PROGRAMS
RETIREMENT
Membership in the North Carolina Local Government Employees Retirement System is a requirement for all full-time and benefitted part-time employees. Employees contribute six percent (6%) of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have five (5) years of service, you are 100% vested in the NCLGERS.
NC401(k)
The NC401(k) supplemental retirement program is available to full-time and benefitted part-time employees. The County establishes this 401(k) account for each eligible employee and makes a five percent (5%) contribution based on biweekly earnings. Employees may elect to make voluntary contributions through payroll deduction.
457 DEFERRED COMPENSATION
The 457 Deferred Compensation program is available to all employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.
FLEXIBLE SPENDING ACCOUNTS
Options are available to regular full-time and benefitted part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Debit Card program gives you instant access to your account funds.
Health Care Spending Account - Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible health care expenses.
Dependent Care Spending Account - Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible dependent care expenses.
DIRECT DEPOSIT
Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.
CREDIT UNION
Local Government Federal Credit Union membership is available to all employees. Once you join, you can remain a member for as long as you choose. Immediate family members such as: spouse, children, stepchildren, brothers, sisters and parents can all become members.
TRUIST
No Overdraft Fees
$100 Negative Balance Buffer
Online and Mobile Banking with Bill Pay
LEAVE PROGRAMS
VACATION LEAVE
Vacation leave is accrued based on creditable years of service in the Local Government Employees Retirement System.
SICK LEAVE
For full-time County employees, sick leave accrues at eight (8.0) hours per month. Benefitted part-time employees accrue prorated sick leave based on a percentage of the full-time rate. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.
SICK LEAVE TRANSFER FROM OTHER AGENCIES
Unused sick leave earned from another North Carolina Governmental Agency and/or entity, will be accepted and transferred to the County as follows: twelve (12) sick leave days will be transferred and added to the employees active sick leave balance after completion of six (6) months of employment. The remaining balance of sick leave documented for transfer at the time of employment will be recorded in the employees permanent personnel file. On the fifth anniversary of employment with the County, the remaining balance of transferred sick leave will be added to the employees active sick leave balance.
HOLIDAYS
There are 11 County recognized holidays per year with 1 floating holiday available.
MILITARY LEAVE
Annual Training - 10 paid workdays granted.
Active Duty - 20 paid workdays granted.
CIVIL LEAVE
Paid leave is provided to full-time or regular part-time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof.
FAMILY & MEDICAL LEAVE ACT
Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee.
PAID PARENTAL LEAVE
Parental Leave provides the employee paid leave for the first eight weeks of approved FML for the birth of a son or daughter, or placement with the employee of a son or daughter for adoption or foster care.
ADMINISTRATIVE LEAVE
Educational Leave is available to regular full-time and benefitted part-time employees when participating in a job-related, short course, such as an update, not to exceed ten (10) consecutive working days.
VOLUNTEER TIME OFF
Volunteer Time Off will provide employes with 16 hours of paid time per calender year to volunteer at approved Union County community partner agencies.
OTHER PROGRAMS
EMPLOYEE ASSISTANCE PROGRAM
The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work-related issues such as stress, parenting concerns, grief, alcohol/drug use, family problems, financial concerns, and work-related problems.
AQUATIC AND FITNESS CENTER
We believe that staying healthy is more than just exercising regularly and eating well. Individual and family discount membership and monthly dues are available to full-time and benefitted part-time employees through payroll deduction.
NATIONAL COLLEGE SAVINGS PROGRAM
The National College Savings Program is open to all employees. The Program is designed to provide certain tax advantages, encourage and facilitate saving to pay the costs of attending eligible institutions.
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