At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: The Senior Solutions Engineer is a key member of the team who works with Senior Account Executives to understand the Partner/Merchant business challenges, envision the solutions, and turn the vision into reality, from the Pre-Sales stage to Solution launch. The ideal candidate will have strong business acumen to leverage executive presence and become a trusted advisor to assist our accounts in implementation planning. This includes very strong interpersonal skills and the ability to speak to diverse audiences and across functional areas to build a cohesive message and create consensus This individual has the technical expertise to lead solution discussions and guide cross-functional product teams through functional definition, solution, and integration stages, of large scale, complex engagements.

Job Description:

PayPal is doing so many great things to help shape the future of money. Our collaboration with Global Strategic Partners and Large Enterprise Merchants is paving the way to introduce innovative, fintech offerings on Commerce platforms and enabling seamless experiences for mobile, online, and in-store.

The PayPal Global Professional Services team is responsible for providing technical consulting and integration services for the implementation of PayPal’s payment, identity, and platform capabilities, as well as representing the wider product set available to major global partners and merchants. The Senior Solutions Engineer is a key member of the team who works with Senior Account Executives to understand the Partner/Merchant business challenges, envision the solutions, and turn the vision into reality, from the Pre-Sales stage to Solution launch.

The ideal candidate will have strong business acumen to leverage executive presence and become a trusted advisor to assist our accounts in implementation planning. This includes very strong interpersonal skills and the ability to speak to diverse audiences and across functional areas to build a cohesive message and create consensus This individual has the technical expertise to lead solution discussions and guide cross-functional product teams through functional definition, solution, and integration stages, of large scale, complex engagements.

Responsibilities

• Provide Pre-sales engineering support to account team and lead solution discovery discussions
• Work with technical product leads to design a solution that optimally utilizes our products and payment platform.
• Ability to lead complex partner engagements that may involve multiple project teams from PayPal and our partner organizations. Coordinate with core and engineering teams as needed
• Provide strategic guidance and direction to Merchants on our product and service offerings
• Maintain regular communication with both the Merchant and internal teams, and constantly manage Partner expectations
• Develop Solution Proposal and Solution Designs to define the overall solution and implementation plan with partner engineering team
• Identify any product/functionality gaps and collaborate internal product and technology teams to define the necessary development to support solution delivery. Work with internal product teams to align roadmap phases for future release schedules
• Be a technical subject matter expert and represent the full internal and external capabilities of PayPal
• Own technical delivery of a working solution from design, through to working with partner engineering teams through integration, testing, implementation, and launch
• Work closely with internal teams including compliance, privacy, risk, information security, support, and operations to ensure all aspects of a launch are managed
• Ensure Merchant implements optimal integration strategies, techniques, and user experience best practices

Position Requirements

• 5+ years relevant experience in a leading role such as Technical/Solution Engineer or Architect
• Bachelor’s degree or equivalent experience in finance and/or computer science.
• 5+ years of experience/exposure in the following areas:
  • Web and mobile technologies including Web Services, APIs, GraphQL, REST, HTML/HTTP, iOS, Android and leading web and mobile application frameworks.
  • Multiple major programming languages (C++, Objective-C, C#, Java, JavaScript, Ruby, Perl, .NET, PHP, Python).
  • Working with or leading Technical Product Management
• 2+ years of experience with Payments (Credit Card, Banking, Online, Offline), especially with ecommerce systems, payments gateways and payment processors is highly valued.
• Strong executive presence and the ability to collaborate effectively with a Director and above audience internal and external to PayPal including C-Level Executives
• Ability to successfully interact and dynamically adapt communication styles with all levels of client organizations including Senior Executives, Middle Management, Finance, Operations, & Technical/IT staff
• Ability to translate requirements into detailed design documents
• Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist
• Strong conflict resolution and negotiation skills
• Ability to travel up to 40% if necessary

Languages: Fluent in English

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.