At Holiday Inn Club vacations, we believe in strengthening families. We look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and those qualigties to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we are looking for you.

POSITION DESCRIPTION:

This position is responsible for Annual Business Plan (Budget & Market Plan) , Marketing Promotions as well as Brand Standards, Purchasing Standards, Labor Management and Asset Management, Accounting Controls, Safety & Compliance. This positionis responsible for the day to day Operation of the F&B outlet(s) which may include multiple Resorts.Ensures a fun and attractive atmosphere is mantained so that the guest and employees alike recognize the outlet(s) to be the area restaurant(s) of choice. Ensures F&B operations run pursuant to property standards and all food is ordered, plated, delivered and rung up according to brand standards.

ESSENTIAL DUTIES AND TASKS:

• Develops, affects and monitors the Annual Business Plan (Budget & Market Plan).
• Communicates, monitors and assures compliance to all Brand Service Standards.
• Coordinates and affects training and development of all F&B staff to Brand Service Standards and Procedures inclusive of knowledge testing, menu knowledge, etc.
• Ensures training and compliance to all Accounting procedures.
• Direct, motivate, engage and develop the front of the house staff.
• Organizes and affects Quality Culture inclusive of focus on Business Plan, Quality scores, Service Recovery empowerment and product/menu items feedback.
• Ensure all cash handling procedures, processes and standards are adhered to at all time without exception.
• Ensure the facilities are kept in top physical condition and cleanliness and maintain a clean and safe work environment.
• Maintain employee relations for the front of the house staff.
• Oversee payroll, performance management, 90 day and annual appraisals, and compensation of front of the house staff.
• Manage the selection and retention processes and be measured on results.
• Liaise with and build strong relations with other outlet leaders and resort operational leaders.
• Ensure compliance with all relevant legislation.
• Maintain a high quality of guest relations, ensures each interaction enhances the experience of our guests and employees alike.
• Schedule staff according to staffing guide and business need while maintaining service standards.
• Maintains updates on Industry Trends (Restaurant & Resort), Competitive Set and new products and promotions to keep outlets current for the continuous changing customer.
• Supports and manages the restaurant while working closely with the General Manager and other resort departments.
• Responsible for short and long term planning of the outlet.
• Ensure effective employee hiring, training, development, promotion and continuous reinforcement of service expectations.
• Lead and coach the team towards achieving exceptional guest service and employee satisfaction results.
• Develop and implement creative strategies for revenue enhancement and cost containment.
• Develop and implement the budget, marketing plans and objectives. Manage within those approved plans.
• Plan, coordinate & manage special events and holiday functions.

QUALIFICATIONS:

• Bachelor’s Degree in relevant field
• Ability to speak, read and write in English
• Ability to speak, read and write in Spanish preferred
• 2 years of directly relevant management experience
• 5 years of relevant food and beverage experience
• Resort, theme park or similar experience preferred
• Equivalent combination of education, training and experience may be accepted
• Strong active listening skills
• Ability to motivate, engage and lead employees
• Anticipate customer / property needs
• Ability to maintain excellent guest service
• Working knowledge of Microsoft Office Word and Excel
• Food and Beverage Management State Certification
• TIPS Certified

#INDRO1

#zrro1