Title: Senior Customer Success Manager

Location: Hybrid to the National Capital Region

Position Type: Full-Time, Non-Contract Position

We’re seeking an adept Senior Customer Success Manager with experience listening to and aligning TeamWorx Security solutions to prospective customers within the Federal, Defense and Commercial markets. Like our products, many of our customers are unique and operate in a variety of special communities with core missions ranging from national defense to commercial critical infrastructure industries.

We’re looking for someone who understands, has represented, worked with, or has sold technology solutions that provide exceptional value to these communities. The Senior Customer Success Manager will work within our business development efforts to focus on developing and closing new business opportunities. You will help us work closely with our partner community to effectively manage customer relationships and business outcomes. If this sounds like you, and you’re a result oriented individual with a passion for flawless customer delivery, keep reading because you might be the perfect fit for the team and our customers.

This future teammate will be strongly self-motivated and outcome-driven, with a proven track record of managing and closing a pipeline of opportunities and forecasting accurately. An excellent qualification, prioritization, organization, and focus are essential in this role. You’ll own the full sales process from developing a lead to closing the deal. You’ll be experienced in exceeding your quota; you’ll be hungry to overachieve and be well compensated for doing so.

You will be extremely effective at building rapport over the phone and in-person with a range of senior decision-makers. You will be relentless in understanding the needs, pain points, and desired outcomes of our prospects and customers. You must be technically proficient and able to present to both technical and business leaders and will be a competent public speaker (for example, at industry events and corporate presentations).

Daily Responsibilities

• Foster business relationships with current and prospective customers
• Educate customers on the technical capabilities/features of TWX platform and services
• Act as interface between Product/Engineering/Customer Success teams to provide continuous feedback on customer requirements
• Master how to sell company products and services from high-level introductory pitches through technical deep dives
• Build useful documentation and processes to keep engagement team and customers informed
• Work with sales efforts to expand existing accounts
• Use HubSpot effectively, responsible for the development, management, and closure of forecasted opportunities
• Build, maintain and grow partner relationships with key stakeholders

We’re looking for someone who is or has

• Prior military and/or sales experience
• BS or MS in Computer Science, Engineering or relevant experience or equivalent
• Technical aptitude and ability to learn
• Passionate about crafting client presentations, white papers, and discussion
• Validated experience communicating our technical solutions to an executive audience and partners
• Extensive full cycle field sales experience selling cybersecurity solutions and products throughout North America
• Customer relationship development, pursuit and management experience
• A proven sales background of consistent achievement with sales targets
• Excellent presentation and written and verbal communication skills, including demonstrating technologies and service offerings
• US Citizenship or ability to obtain a US Government security clearance

Compensation

• Base salary range: $140,000 to $160,000 based on experience
• Compensation: Salary + Comprehensive Benefits + Profit Sharing = up to $190,000+
• Bonus: Performance based bonuses at TeamWorx Security will be discussed on the first call with our recruiting team
• Comprehensive benefits plan (medical, dental, vision, disability, life insurance, 401k with match, fitness, referral bonuses, home office perks, and professional development)

We love to be inspired. We started a company to have fun, work hard, and to create the future. Our technology helps organizations manage their mission partner ecosystems, enables quick reaction, decision-making, and collaboration between decision-makers, keyboard pounders, and mission partners across defense, cyber, and critical infrastructure every day. We are military and industry veterans, engineers, data scientists, researchers, product developers, and mission focused folks who specialize in developing solutions our customers love. We are looking for critical thinkers who excel at solving problems and have a passion for what they do to help us move our mission forward. This is our story; come tell us your story.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. All new hires must pass a background check as a condition of employment.