SUMMARY: The primary purpose of a collector is to assist Oklahoma Educators Credit Union in the collection of payments and resolution on delinquent loans.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

• Delivers professional service to every internal and external member contact.
• Collects on loan portfolio as assigned. Coordinates the collection process between the member and credit union, with the interests of both parties in mind at all times.
• Makes daily contact to cure delinquent accounts, records promises on account and schedules follow-up contact.
• Notifies co-signers of delinquent accounts according to due dates.
• Skip-traces accounts according to established practices.
• Researches disputed delinquent account balances; corrects any errors, including misapplied payments, reversed late charges, direct deposit errors, and overpayments from insurance errors.
• Promotes and cross-sells additional products and services at every opportunity.
• Maintains knowledge of credit union products and services.
• Performs miscellaneous job-related duties as assigned.
• Consistent attendance for hours scheduled to work.

PERFORMANCE STANDARDS:

• Always demonstrates a positive and cooperative attitude toward members and staff.
• Always displays professional appearance and demeanor.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Bi-lingual preferred.

EDUCATION AND EXPERIENCE:

High School diploma or General Education Degree (GED) plus three to six months related experience and/or training; or equivalent combination of education and experience.

KNOWLEDGE, SKILLS AND ABILITIES:

• Language Skills: ability to read and interpret documents such as credit bureau reports, debt to income ratios, policy and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with borrowers and staff.
• Mathematical Skills: ability to add, subtract, multiply, and divide in all units of measure, compute rate, ratio, and percent, using whole numbers, common fractions, and decimals.
• Reasoning Ability: ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve practical problems and deal with a variety of concrete variables in situations where a considerable amount of standardization exists.
• Computer Skills: ability to operate a PC and typical business-oriented programs, including, but not limited to: Internet Explorer, email, Word documents, and spreadsheets. Ability to operate other general office machines and equipment such as copier, postage meter and printers.

PHYSICAL DEMANDS:

The items described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk and hear.
• Frequently required to sit and use hands, occasionally required to stand and walk.
• Occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT:

• Traditional office environment with branches active in a transaction setting.
• The noise level is typically moderate.

OECU benefits include:

• Health Insurance options (medical, dental, vision, prescription coverage)
• 401(k) retirement savings
• Employer Paid basic & supplemental life insurance
• Generous leave programs
• Employer paid long-term disability
• Professional development programs
• Tuition reimbursement
• OECU membership encompassing our employee deposit account and loan benefits

If you’re interested in a challenging and rewarding career then OECU is for you!

This job description may be subject to change at any time and is not a complete list of duties. Other duties can be assigned as needed.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Physical setting:

• Call center
• Office

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Work Location: In person

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