JOB DUTIES

• Provide 24-hour Security Coverage to the hotel; i.e. patrols lobbies, corridors, and public area rooms.
• Provides 24-hours Security Coverage during all special events preventing harm or injury to hotels guests or premises.
• Confers with management, interviews guests and employees, and interrogates persons to detect infringements and investigate disturbances, complaints, thefts, vandalism, and accidents.
• Completes incident/investigations report to security incidents and forwards reports to the appropriate management personnel.
• Patrols public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.
• Warns or ejects disruptive individuals from the premises and cautions careless persons in order to avoid accident or injury.
• Provides assistance for accident victims and completes accident reports; contacts emergency medical personnel, if necessary.
• Responds to medical emergency, if necessary. May be required to conduct CPR or First Aid as the first to arrive upon the scene.
• Notifies staff of presence of persons with questionable reputations.
• Responds to guest requests for assistance regarding operation of room safes.
• Investigates incidents of fighting, theft, or vandalism on hotel property.
• Responsible for distribution and inventory of hotel keys and radio equipment to authorized personnel.
• Inspects employees’ packages when entering and exiting the hotel under the direction of Human Resources.
• Completes guest incident reports and investigates when necessary, then distributes to appropriate management personnel.
• Completes accident/incident reports regarding injured employees or guests on the hotel premises.
• Secures housekeeping when money is left in the room.
• Responds to emergency alarms within the hotel and investigates the probable cause.
• Notifies the appropriate personnel of the status and the conclusion of the investigation.
• Provides escort to employees to their car after hours.

MINIMUM REQUIREMENTS

• High school graduate or equivalent
• Must be able to clearly communicate in English with guests, visitors, management and coworkers to their understanding in person
• Must be able to provide legible communication and directions
• One year of related experience and/or training; or equivalent combination of educations and experience.
• Some training in hospitality industry.
• Ability to apply common sense understanding to carry out simple one or two step instructions.
• Ability to deal with standardized situations with only occasion or no variables.