For further inquiries regarding the following opportunity, please contact one of our Talent Specialists

Amit at 224 507 1290

Title: Salesforce Field Service Lightening (FSL) Manager

Duration: Direct Hire

Location: Northbrook, IL / Remote

Description:

The IT Senior Manager of Field & Inspections is responsible for the management of a major department, function, or geography within the Information Technology organization. Focuses on IT development, IT technology and/or IT business systems analysis. Develops and executes IT strategies in support of business capabilities. Manages the development and establishment of department standards and procedures. Directs and coordinates system analysis efforts to maintain and upgrade current systems. Manages hardware, software, and/or enterprise related technology.

• Lead and implement change on a global scale as the Field based organization goes through a 3 year journey to implement Salesforce Field Service Lightening (FSL) software, data architecture and process upgrades. This effort will require a highly talented leader that can create the right roadmap to manage internal and external resources, navigate technical challenges and ensure delivery of the benefits associated with the program.
• Be a key member of the leadership staffs for the Senior Director of Business Excellence and Senior Director and Business Leader for Project Synergy, giving you a critical voice for decision making and success of the business’ most important programs.
• Manages a major department, function, or geography within the Information Technology organization. Focuses on IT development, IT technology and/or IT business systems analysis.
• Leverages technical knowledge of Salesforce Field Service Lightening (FSL) to develop long and short-range strategic operating plans for the implementation and deployment of IT Services.
• Oversees all steps of system development life cycles to assure conformance with established standards.
• Interfaces with other departments to establish and analyze technology service needs.
• Provides direction and assistance to complete analysis of systems, networks, enterprise technology, software, and/or other related IT technology projects and programs.
• Monitors and coordinates the installation of new and enhanced systems with user departments.
• Determines the appropriate staffing for assigned IT Services. Directs the selection and training of personnel within the limits of organization administrative policy
• Responsible for Service Level Agreements or Operational Level Agreements for assigned IT Services.
• Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and followed.
• Read and follow the Client Code of Conduct, and follow all physical and digital security practices.
• Performs other duties as directed.

University Degree in Computer Science or a related discipline plus generally eight years of directly related experience.

Some employee management or project management experience.

Demonstrated ability to perform management functions such as: managing staff performance through development of performance standards, managing employee relations issues, identifying training needs and planning to address those needs, planning staffing levels, assisting in long range operational planning, recommending annual operating goals and budgets, developing strategies to achieve goals, and maintaining budget performance.

Detailed knowledge of Salesforce Field Service Lightening (FSL).

Detailed knowledge of the delivery of quality IT Services.

Client has COVID-19 protocols and policies in place to ensure the safety of our employees, customers, and clients. Effective November 1, 2021, the company mandates that employees are vaccinated against COVID-19 as a condition of employment (except where prohibited by law), subject to reasonable accommodation as required by law.

Job Type: Contract

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Referral program

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Northbrook, IL: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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