The PSA administrator has the responsibility for the functioning, security, support, enhancement, and adoption of the PSA application, Kantata SX. The administrator works with end users and stakeholders to provide technical and functional support to the day-day use of the system, answers questions, and addresses requests such as creation of dashboards and reports, period management activities, resource management, monitoring of back-end jobs, enhancement requests and configuration updates.

The administrator is expected to operate in a team-based environment as well as an individual contributor, with minimal supervision and wide latitude for independent judgement, assisting team members and end-users, as needed.

Responsibilities:

• Perform administrator functions in the system, such as user management, license management, creation/updates of user profiles, roles, permissions, and rules.
• Monitor back-end jobs.
• Complete periodic system audits.
• Prepare for upgrades and new releases.
• Manage integrations of multiple instances of the application.
• Create, update, and maintain interfaces with upstream and downstream systems.
• Work with stakeholders to ensure all data is accurate, complete, and easily accessible.
• Interact with end users and stakeholders to provide high quality support.
• Expand system use and adoption throughout the organization, by answering “how to” questions and enabling new features and functionality.
• Create and administer end-user training.
• Build and maintain reports, dashboards, and workflows.
• Update and maintain the configuration of Kantata SX.
• Update and maintain transactional data i.e. proposals, engagements, and assignments.
• Understand new business requirements and map the requirements back to configuration and enhancements of the PSA application.
• Support weekly and monthly period closure activities.
• Provide weekly status updates on metrics, relative to system use, issues, and enhancements.

Requirements:

• Salesforce Administrator Certification.
• At least two years of experience working in a technology company with a focus on professional services.
• Experience with creating and updating user records, profiles, page layouts, objects. report types, reports, workflows, and custom fields.
• Highly autonomous and self-directed.
• Able to successfully function in a team-based environment.
• Can work remotely or from the office.
• Available to support multiple time zones.
• Excellent communication, organizational and people skills.
• Critical thinkers and detail oriented.
• Strong technical, analytical, and problem-solving skills.
• Able to pick up technology while understanding the business application of it,

Preferred but not required:

• CPQ implementation.
• Prior experience with a PSA application e.g., Kimble, Mavenlink, FinancialForce, and OpenAir.
• Knowledge of Concur and NetSuite.
• Experience using ETL tools such as Boomi.
• Experience with tools to pull information into/out of SF i.e., dataloader.

Job Type: Contract

Salary: $60.00 - $70.00 per hour

Experience level:

• 9 years

Schedule:

• 8 hour shift

Experience:

• Salesforce: 7 years (Preferred)
• PSA Application: 5 years (Preferred)

Security clearance:

• Confidential (Preferred)

Work Location: Remote

Speak with the employer
+91 8482711849

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