Sales Qualification Specialist Job at The Dewitt Companies
About Us: Royal Hawaiian Movers is one of the largest transportation and moving companies in the state and one of the only companies to have its own trucks and warehouses on all four Hawaiian Islands. Our personalized service is reflected through our knowledgeable staff. Many of whom have been with us for over 35 years.
Sales Qualification Specialist
Job Summary:
As a vital member of our commercial move sales support team, this person will be responsible for responding to customer inquiries about our available moving services and bringing in new business. This position will require excellent customer service, sales, and telephone communication skills.
Essential Duties and Responsibilities:
- Listen to customers and ask questions to make sure that we understand their moving needs.
- Provide customers with clear explanations of the moving services that we offer and tailor solutions to meet their individual needs.
- Answer customer questions and provide solutions for customer problems or complaints; collaborate with the commercial move sales team when dealing with difficult or complex questions or problems.
- Ensure that appropriate actions are taken to resolve customer concerns or problems and follow-up with customers to ensure that they are satisfied.
- Schedule customer appointments with our surveying team and provide the customer with information regarding their scheduled appointment.
Required Skills and Abilities:
- Ability to work in a fast-paced environment
- Strong verbal and written communication skills
- Strong customer service skills
- Strong telephone communication and sales skills
- Excellent interpersonal skills; including the ability to remain patient when under pressure and calm during times of conflict
- Must be skilled using Windows based computers and Microsoft Office Suite
Required Education and Experience:
- High school diploma or equivalent
- Two (2) years’ experience in customer-facing sales, telemarketing, or tele-sales positions.
- Transportation and moving experience a plus.
Physical Requirements:
- Sitting and typing for extended periods of time
- Must be able to lift up to 20 lbs. unassisted
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled
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Job Type: Full-time
Pay: $20.00 per hour
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