SUMMARY OF DUTIES AND RESPONSIBILITIES

• Interact with customers in a courteous and professional manner to provide information in response to inquires about products and services.
• Handle customer complaints concerning billing and products.
• Receive and process customer orders in a timely manner.
• Review shipping schedules and communicate any discrepancies with customers immediately.
• Develops and maintains constructive relationships with all areas, internal and external, to ensure customer needs are met.
• Utilizes computer efficiently to access multiple databases and successfully retrieve information aids for successful service and sales.
• Enters and maintains current and accurate data in all company systems relating to customers.
• Engages in all cross training opportunities and completes all required training.
• Assists in managing customer accounts with internal and external departments. This is to include, but is not limited to Sales, Shipping, and Production/Scheduling.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Maintain house accounts assigned. This is to include, but is not limited to sales, forecasts, opportunities, complaints, and orders.
• Review customer forecasts working with Production/Scheduling on changes.
• Review customer scorecards for accuracy and resolve any discrepancies.
• Maintain good attendance and dependability.
• Other duties assigned.

QUALIFICATIONS – To perform this job successfully, the individuals must be qualified with knowledge, skill and ability listed below:

• College degree is preferred but not required (education can be supplemented by comparable years of relative customer service experience.
• Demonstrate excellent computer skills using Outlook, Excel and Word.
• Must possess strong communication skills.
• Skill in organizing resources, establishing priorities and managing multiple projects simultaneously.
• Ability to read blueprints and understand tolerances.
• Desire to grow professionally and assume more responsibility.

PHYSICAL DEMAND – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• While performing the duties of this job, the employees is regularly required to sit, stand, climb, walk, use hands, talk and hear for a minimum of eight (8) hours a day.
• Able to move frequently and regularly requiring the use of wrists, hands and fingers.
• Must be able to lift and/or move 15 to 20lbs. periodically during the day.