Regional Customer Service/Sales Manager - Sanford, FL

WÜRTH INDUSTRY NORTH AMERICA – Marine Fasteners

Founded in 1945, we’re a privately-held, family-owned business just like we were in the beginning. Now, as an international supply chain solutions provider, we harness global purchasing power and a deep investment in an ever-expanding network of North American locations across the U.S., Canada, and Mexico. As a collection of North American companies with deep local, regional, and national roots, we provide local support that’s backed by the world’s largest industrial distributor.

Marine Fasteners, The Fastener Supplier for America's Largest Boat Building Groups, is recruiting a sales leader who is interested in a new career challenge working with an innovative growth organization. Our Regional Customer Service/Sales Manager is a key leader who will drive sales and customer service annual objectives are consistently achieved. The Regional Customer Service/Sales Manager has leadership responsibilities with the following overarching success goals:

Success Criteria

• Develop and execute sales targets for region
• Lead regional 10-person sales to grow current customers while increasing profitable revenue
• Ensure team complies with customer service/sales objectives, performance standards
• Set clear achievable team goals and KPI’s; measure performance and report timely KPIs
• Develop team to successfully perform critical work activities, skills, drive customer excellence
• Troubleshoot issues and quickly resolve customer concerns
• Identify operational issues and recommend best practice solutions
• Prepare reports, analyze data, report to assist executive management and customers
• Work with leadership teams to support and maximize customer satisfaction.

Experience Criteria

• Bachelor’s degree or equivalent 10 years + work experience
• 3+ years leadership experience leading $1-$5M+ Inside sales center
• Proficiency with CRM data mining and developing client based value-added reports
• Proficient in Excel and MS office suite
• Proficient verbal and written communication skills
• Outgoing, motivator, persuader, influencer able to build team and customer loyalty
• Track record building high performing sales team
• Driver of results, organized, problem solver, able to work through ambiguity
• Strong emotional intelligence able to maintain composure during stress times

WHY Marine Fasteners:

• Health, Vision and Dental Benefits for Full-time Employees & their Families!
• Paid Time Off !
• 401(K) with Company Match
• Employee Assistance Programs
• Life Insurance

EEOC STATEMENT:

Marine Fasteners, a Wurth Industry North America group of companies, are Equal Opportunity Employers and do not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.