Are you ready to join a fun loving team while getting to work on the beautiful Anna Maria Island?
The Ugly Grouper with Endeavor Hospitality Group is looking for a hard working, people loving, team player to work our retail area!
Position Summary:
Responsible for ensuring that the customers have an exceptional retail experience by providing outstanding service both in person and over the telephone. Provides a friendly, professional, and courteous service to all those that call or enter the Retail Shop. Ensures that all work is performed in a timely, efficient, safe, and courteous manner according to the company policies and procedures while following budgetary guidelines.
Essential Duties & Responsibilities:
Qualifications:
The Ugly Grouper with Endeavor Hospitality Group is looking for a hard working, people loving, team player to work our retail area!
Position Summary:
Responsible for ensuring that the customers have an exceptional retail experience by providing outstanding service both in person and over the telephone. Provides a friendly, professional, and courteous service to all those that call or enter the Retail Shop. Ensures that all work is performed in a timely, efficient, safe, and courteous manner according to the company policies and procedures while following budgetary guidelines.
Essential Duties & Responsibilities:
- Exhibits a professional and friendly demeanor through appearance and by maintaining a positive attitude toward all employees, management, and customers. Capable of working as a part of a cohesive team and maintaining a positive, proactive attitude.
- Consistently comes to work neatly groomed, in full uniform with a visible nametag. Maintains an approachable demeanor throughout shift.
- Adheres to schedule by arriving to work on time and being responsible for working all scheduled shifts.
- Responsible for reviewing any emails, bulletin boards or logbooks daily to stay up to date on the retail department. Seeks out information about the restaurant regarding drink specials, daily features, soups and any scheduled catered events for each day to be well informed and capable of answering general questions that the customers may ask.
- Provides a warm and friendly service experience to all those that call or enter the Gift Shop(s) by anticipating the needs of the guests.
- Ensures that the guest experience is pleasant in regard to atmosphere, service and quality.
- Uses sales skills to promote items and assist each customer with their individual needs.
- Responsible for labeling, displaying, “facing” and folding items in an appealing manner.
- Accurately tags merchandise for proper pricing.
- Accurately rings in all merchandise and provides an itemized receipt to each customer.
- Helps conduct inventory of all merchandise as requested by management.
- Alerts manager of any potential theft by fellow teammates, managers and/or customers.
- Develops strong working relationships with The Ugly Grouper team to ensure communication and teamwork is at an optimum.
- Exhibits strong knowledge of merchandise and is capable of making recommendations to customers.
- Attempts to up-sell items to either enhance an existing purchase or recommend something the customer might not have seen while shopping.
- Helps management maintain par levels for retail items and general supplies, as requested, to ensure resources are readily available, properly stored and secured.
- Continually restocks the retail floor in a neat manner helping to ensure a good variety of sizes and options are readily available.
- Communicates any concerns, issues, or suggestions directly to management as soon as they arise to continually improve the quality of the service experience.
- Responsible for the completion of all opening and closing checklist items assigned by the manager and seeks out additional responsibilities to help the team function smoothly when assigned work is complete.
- Maintains the cleanliness, organization and security of all retail and storage areas.
- Complies with all company policies, procedures, and standards of operation.
- Constantly looks for ways to save time and money when working.
- Maintains excellent communication between all team members and management.
- Practices safe work habits in all types of duties and with all equipment.
- Responsible for attending assigned company meetings and following up on all expectations communicated at such meetings.
- Performs any additional tasks or projects as assigned.
Qualifications:
- Flexible schedule to include weekends, holidays and varying shifts based on business demand.
- Able and willing to work overtime as business dictates.
- Experienced with various point of sale systems.
- Ability to add, subtract, multiply, and divide in all units of measure using whole numbers.
- While performing the duties of this job, the person is regularly required to stand. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- Capable of lifting and/or moving up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
- The noise level in the work environment can be loud.
- In and outside conditions are required that includes inclement weather, heat and humidity and exposure to dust and sand.
Please Note :
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