Retail Sales Associate Job at Mohegan Holding Company
Summary of Position:
Incumbent in this position is responsible for providing excellent customer service, cashiering, driving sales, and maintaining the store appearance.
1. Ensures that customers are greeted, served, and responded to in a timely manner, according to brand standard, including answering the phone in a timely and polite manner
2. Sells and cashiers products while following company cash handling policies and procedures
3. Excels at meeting mystery shopper and customer feedback metrics and objectives
4. Works in cooperation with other Pasta Vita team members
5. Works to find solutions to customer concerns and communicates with management as needed to resolve
6. Ensures that all products are displayed and presented in a professional presentation, including monitoring food on shelves to ensure product quality, freshness, and restocks as needed
7. Promotes the brand loyalty program and achieves sign-up objectives, leading to routine customer visits
8. Answers all customer questions and offers suggestive selling to provide excellent service and to increase sales
9. Maintains a general knowledge of products being sold
10. Ensures that the property is kept clean and well maintained at all times, and restocks the cash register area with supplies
Other Duties:
Other duties and responsibilities as assigned.
Confidentiality:
Maintains confidentiality of proprietary information
Conduct:
Represents Mohegan Holding Company, LLC in a professional and courteous manner at all times
Dependability:
Regularly attends and is punctual for work
Supervision Received:
This position reports to the General Manager
Supervision Exercised:
N/A
Knowledge, Skills and Abilities:
- Ability to handle difficult situations and individuals
- Ability to multi task
- Ability to read, interpret, and explain information to patrons
- Demonstrated organizational skills and excellent interpersonal skills
- Basic math and computer skills
- Ability to process information through POS system
Education, Experience, and Training
- High school diploma or equivalent
- Six (6) months of cashiering experience
Physical Demands
- Ability to work weekends, evenings, and holidays
- Ability to reach, bend, stoop and frequently lift up to 50 pounds
- Ability to work in a standing position for long periods of time
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