At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Resort Manager will oversee the entire Food & Beverage division as well as the Rooms Division at the hotel; Guest Services, Front Office, Spa and Housekeeping. Alila Ventana Big Sur is an inclusive (includes breakfast, lunch and dinner daily) adults only enclave tucked among the forests in one of the most iconic and dramatic landscapes on Earth. Duties will include training and coaching of direct reports, executing necessary decisions to drive Hyatt’s purpose and achieve Hyatt’s goal of becoming the most preferred hospitality brand in our local market. This individual will have the ability to ensure the hotel’s operations meet brand standards while building colleague engagement, understanding guests’ needs and maximizing hotel revenue.

The Resort Manager will report directly to the General Manager on all day-to-day operational matters. He or she will be responsible for managing the efficient and smooth running of specific areas within the Rooms division as well as the Food and Beverage division while ensuring all Hyatt Hotels Corporation initiatives, materials and policies are introduced, implemented and maintained. In addition, the Resort Manager will be responsible for achieving the key objectives as laid down by the Corporate and Functional Strategies and in accordance with Hyatt Hotels Corporation Alila Brand Standards while meeting all stakeholders' expectations.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

Qualifications - External

• The ideal candidate with have 6+ years of progressive leadership experience within Food and Beverage or Rooms
• Luxury hotel experience required
• Experience with the Forbes standards preferred
• Experience with Hyatt preferred
• Identifies with Hyatt values of respect, empathy, integrity, inclusion, experimentation and wellbeing
• Candidates will have the ability to lead and manage the guest experience throughout all hotel operations.

Job Duties –

• Collaborates with the General Manager and department leaders in achieving the below:

• Business strategy development – stays current with industry trends and monitors strengths and weaknesses of competitors.
• Business strategy execution - Verifies that property business strategy and employees are aligned with ownership's business strategies and vision; holds property leadership team accountable for successful delivery.
• Sales and Marketing - Works closely with Sales and Marketing team to develop revenue generating strategies for property.
• Brand Champion - Serves as a passionate brand advocate and verifies that the intent of the brand is pulled through in the guest experience.
• Employee and Labor Relations – Believes in treating employees fairly, and with respect; builds rapport with employees by fostering an environment of open communication.
• Owner Relations - Builds strong connections with property owners through proactive and on-going communication.