ETHIC – Excellence, Teamwork, Hospitality, Integrity, and Compassion – steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say:

I AM AN ALLY • I AM A FRIEND • I AM A GIVER

Touchmark in the West Hills is Portland’s leading resort-style retirement community enriching the lives of residents and their families through five-star hospitality, services, and amenities. We are currently seeking the right person to join our growing team as a Resident Care Coordinator (also known as Resident Care Manager) in our Assisted Living neighborhoods.

As a Resident Care Coordinator/Manager you will enrich lives every day by ensuring residents in Assisted Living and Memory Care receive the highest level of dignity and care. This is a salaried, exempt from overtime position.

Position details:

• Serve as the primary point of contact for residents or resident families regarding resident care. This includes scheduling and sending resident care plan reminders, effectively communicating with physicians, other health care professionals, discharge planners, family members, and team members.
• Observe residents determining if needs are addressed and report observations and recommendations to the Health Services Director. This includes conducting service plan review meetings an making changes, ensuring care plan is completed including pre-work and post-work from the meetings as well as all documentation is completed.
• Partner with Recruiter and Scheduler to recruit and onboard new caregiving team members.
• Complete quality assurance audits and ensure resident chart is organized.
• Must be able to work on site and provide care directly to residents through clinical outbreaks of flu, norovirus and other diseases including pandemic situations.

Education and Experience Requirements:

• Bachelor’s degree in health administration, social work, psychology, gerontology or related field. Previous social services experience preferred. Current ALF/RCF Administrators license preferred.
• If you are a RN or LPN, you are encouraged to apply for this position!
• Have a minimum of two years of successful experience in licensed care;
• Must have experience as a caregiver and med tech;
• Basic understanding of the conditions and feelings associated with older adults;
• Possess a willingness to continue learning and improving skills, as well as a commitment to confidentiality;
• Must possess a med aide card and be willing to obtain CPR/First Aid certification if needed.

The ideal candidate will:

• Have a commitment to Touchmark’s values (hospitality, compassion, excellence, teamwork, and integrity), as well as a desire to model these values and to encourage others to be allies, friends, and givers
• Demonstrates knowledge of and ability to practice basic principles of coordinating all aspects of care (i.e. care plan, medical appointments, labs, medication, etc.)
• Demonstrates leadership ability and capability to work effectively with all levels of personnel;
• Person must possess qualities of leadership, responsibility, manage time, compassion and patience;
• Ability to observe resident behavior and communicate such in an intelligent and professional manner;
• Have a genuine interest in caring for elderly residents and working in a geriatric environment;
• Be able to maintain patient and tactful composure when dealing with residents, family members, staff members and visitors.

We will provide you with:

• Thorough training to be successful
• Flexibility to accommodate your schedule, preferably able to provide weekend coverage
• An uplifting work environment
• A place to grow and learn
• We offer training and an upward career path for all team members in health services.

Need more reasons why it is GREAT to work here?

• On site Health and Fitness Club which Team Members can join for only $10 per month
• For commuting options, we are steps away from the TriMet bus Line 20-Burnside/Stark which runs 24 hour service and we are minutes away from the Sunset Transit Center.
• Reduced employee meals

Touchmark is an alcohol and drug-free workplace and an EEO Employer. Employment offers are contingent upon successful completion of drug and background screenings.

Benefits:
Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees. That’s why we offer a competitive compensation and benefits package to our team members who work 30+ hours per week which includes:

• Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter Flexible Spending Accounts
• On-Demand Pay allows you to access pay as you earn it
• Employee Assistance Program
• Supplemental insurance options

At Touchmark, we have the privilege of providing a safe home environment for residents. With this in mind, we require all employees to be vaccinated against COVID-19. If they are not yet vaccinated, new team members must have received at least one dose by their first day of employment (and receive their second dose in the time interval established by the vaccine manufacturer, if applicable) to continue working at Touchmark. A copy of the vaccination policy will be provided upon request. *Please note this policy does not apply to our communities located in Montana.*

We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy. If that sounds like you, we encourage you to apply.

Check us out at www.Touchmark.com.

We’re growing. Are you?
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