Registrar's Assistant Job at Suffolk University
The Registrar’s Assistant is responsible for the processing of many of the University Registrar’ Office core functions including special registrations, university transcripts and enrollment verifications. In addition, this position provides support to the University’s Ram Registration and Financial customer service area.
Responsibility
Operating as the first level of contact for customers who make inquiries to the University Registrar’s Office internal phone line and email. This position supports the staff of the Ram Center’s and their registrar related phone lines and escalated cases.
Manages the University’s transcript request process for official transcripts via the National Student Clearinghouse as well requests for unofficial transcripts for alum/non-active students.
Processes all enrollment and degree verification requested by students and problem solves any from the National Student on student enrollment and degrees.
Receiving, sorting, and distributing USPS and inter-office mail to the office’s staff.
Working on other special projects and duties as assigned including, but not limited to, orientation and commencement.
Supports Associate Registrar with production of diplomas for three graduation dates annually.
Requirements:
- Bachelor’s required.
- Commitment to highest quality of customer service.
- Excellent presentation and communication skills and a desire to closely interact with the diverse members of a university community.
- Strong organizational skills, technical aptitude, and attention to detail.
- Ability to operate independently, manage multiple competing priorities, and exercise good judgment.
- Minimum 1 year of work experience in an office setting, preferably in a registrar’s or admissions office.
Preferred:
- Experience working with a student information system; strong preference for experience with Ellucian’s Colleague and Workday student information systems.
- Strong working knowledge of the applications in the Microsoft Office Suite.
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