Referral Coordinator -AdventHealth Medical Group

All the benefits and perks you need for you and your family:

• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Pet Insurance*

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Shift: M-F, 8AM-5PM

Location: 615 E Princeton st , Orlando, FL

The community you’ll be caring for:

• More than 800 physicians, 450+ advanced practice providers, and 2,600 clinical and support staff in over 40 specialties, provide patients with a broad range of medical and surgical services.
• AdventHealth Medical Group Central FL operates over 200 offices, providing compassionate, multidisciplinary care to more than one million patients a year.
• In existence since 1994, AdventHealth Medical Group Central FL has demonstrated consistent growth and stability in an ever-changing health care market.

The role you’ll contribute: The Referral Coordinator is responsible for receiving referral requests, obtaining physician approval, processing medical records requests pertaining to referrals and processing the referral. Schedules appointments with the referral when necessary. Serves as liaison between patient and medical support staff with regards to referrals.

The value you’ll bring to the team:

• Participates in educational sessions to improve skills as appropriate
• Assists clinical staff providers with providing patients with outside resources and materials
• Assists clinical staff and providers with obtaining ER and Hospital information
• Assists in arranging follow up appointments as indicated by clinical staff and providers
• Answers non-clinical questions for patients and family members
• Understands guidelines for and appropriately uses the telephone system.
• Obtains physician approval for referrals and hospital admissions.
• Schedules hospital admissions, outpatient procedures/tests and notifies patient of appointment and referral number the same day it is obtained.
• Serves as liaison between the insurance company, the patient and the physician.
• Directs the patients to the appropriate specialists and vendors according to their insurance.
• Obtains medical records from specialists or hospital to process the referral or hospital authorization.

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• High school graduate or equivalent.
• Experience with computers is required.
• Skill in greeting patients and answering the telephone in a professional, pleasant and helpful manner.
• Ability to read, understand, and follow oral and written instruction.
• Ability to establish and maintain effective working relationships with patients, employees and public.
• Must be willing to float to other AHMG practices, within reason, when patient load, vacation schedules etc. make it necessary.

Preferred qualifications:

• One year of ICD-9 and CPT-4 coding experience preferred