Founded in 1967, Central City Hospitality House is a progressive, community-based organization located in San Francisco’s Tenderloin neighborhood that provides opportunities and resources for personal growth and self-determination to homeless people and neighborhood residents. Our mission is to build community strength by advocating policies and rendering services that foster self-sufficiency and cultural enrichment. We use a peer-based approach and encourage participation from our constituents on various levels of decision-making and service-delivery. All programs provide a range of individual support, community resources, and employment and housing opportunities to help residents rebuild their lives, celebrate creativity, achieve stability, and strengthen community connection.

Hospitality House has six integrated programs at five locations in our core neighborhoods. The Tenderloin Self-Help Center and Sixth Street Self-Help Center are two behavioral health-based community centers that provide emergency and support services, benefits advocacy, housing referrals and access to individual therapy using a low-threshold, peer-based, self-help model. Together, these centers reach thousands of community residents every year. The Shelter Program now includes a 65-room Shelter-In-Place hotel that fosters a thriving community among persons previously experiencing homelessness, and helps residents improve their quality of life through 24-hour staffing and support, daily wellness visits, on-site meals, one-on-one case advocacy, and access to individual therapy. The Community Arts Program is the City’s only free fine arts studio for low-income artists offering skills workshops for artists to hone their talents, open studio hours, ceramics, silk-screening, and other classes, with gallery & exhibition space for artists to sell their work – and keep 100% of the proceeds. The Community Building Program includes weekly support groups, volunteer opportunities, civic engagement activities, and the Healing, Organizing & Leadership Development Program, featuring trauma-informed healing and activism for community residents. The Employment Program offers job readiness and barrier removal services, job training resources, and vocational assessment, and job fairs and placement assistance through two neighborhood-based resource centers.

SUBMIT RESUME & COVER LETTER

POSITION DESCRIPTION:

Under the supervision of the Employment Program Manager, and in conjunction with the Case Management Team, the Employment Case Managers will provide counseling, crisis intervention, barrier removal and case management support to individuals in addressing employment goals, housing needs, mental health issues, substance use issues, medical needs, and benefits and legal advocacy, employing the modalities of harm-reduction and self-help. Case Managers will be an access point for participants to link to San Francisco’s broader service system, including employment services, shelters, transitional and permanent housing, substance use treatment, mental health services, legal, and health care services. They are responsible for engaging participants and maintaining relationships with them, which includes provision of intakes and assessments; individual employment plan; and supporting participants in reaching their stated employment goals.

QUALIFICATIONS:

• Bilingual Spanish
• 3 years’ experience working with people experiencing poverty, homelessness, mental health issues, active drug use and/or other related issues OR a BA/BS in Social Work, Psychology, Counseling or related field plus two years’ recent experience in case management with specific expertise in working with people who have mental health and/or substance use issues.
• Previous personal experience with poverty, homelessness, mental illness and/or substance use issues strongly preferred.
• Must have previous experience with client-centered case management, including creating and implementing case plans and linking individuals to various housing and treatment programs in the San Francisco Bay Area.
• Must be able to engage successfully and work patiently with individuals who have multiple barriers to stability and have difficulty engaging with service providers. Must be willing and able to develop effective relationships following harm reduction principles.
• Must have the ability to work professionally and ethically in a team setting, including the ability to maintain confidentiality, stay focused on participants’ case plans, and follow through on commitments in a timely and efficient manner.
• Must be able to comply with and manage caseload requirements for City & County data collection and management systems.
• Must have excellent interpersonal communication and listening skills.
• Must have good writing skills, and documentation skills.
• Willingness to learn coaching and motivational interviewing.
• Commitment to social justice and personal & professional development.

Job Type: Full-time

Pay: $58,240.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• San Francisco, CA 94103: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your experience working with participants facing challenges related to poverty, homelessness, mental health and substance use?

Work Location: In person

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