The City of Naperville’s Police Department Records Section seeks an individual to join our team to receive and process law enforcement information for the Naperville Police Department, and to perform a variety of general office/clerical duties in a highly customer service-oriented environment. This full-time position will work Monday-Friday, day shift. This is a union position.

The Records Section provides customer service to the public as well as to internal personnel. The section is responsible for processing incoming documents through scanning processes, transmitting complaint paperwork to DuPage and Will Counties, providing records to neighboring law and court entities, responding to Freedom of Information requests, acting upon received court orders, disseminating court notices, processing background checks, insurance requests, and adhering to general record-keeping practices. The section also handles all aspects of the parking citation processes which includes sending out past due notices, posting payments, and submitting aged accounts to the Finance Department for collection processing.

Successful candidates must possess demonstrated problem solving skills, intrapersonal skills, data-entry, customer service skills and experience. One must be able to multi-task and meet time-sensitive deadlines; they must also be receptive to feedback from supervisors and demonstrate abilities to work positively and effectively within a team. A high school diploma (or equivalent) is required. Some college-level coursework is preferred. Additionally, knowledge of computer operations to include word processing, spreadsheets, electronic communications and record retrieval skills preferred. A minimum of 1-year experience in a customer service or record-keeping capacity is also required.

The selected candidate will undergo a pre-employment background check, polygraph examination and drug screen.

The City of Naperville, Illinois is a dynamic community of 148,000 residents, conveniently located 28 miles west of Chicago. Various publications have named Naperville as one of the best cities in the United States in which to live. The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area. It’s also a great place to work! Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a dynamic & collaborative working environment, a forward-looking leadership team, and a competitive benefits package.

THE CITY OF NAPERVILLE IS AN E. O. E.

The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.

The City of Naperville offers a comprehensive benefits package that includes, but is not limited to:

• Medical, Dental, Vision, and Life Insurance
• IMRF (Illinois Municipal Retirement Fund) or Fire/Police Pension Programs
• Deferred Compensation Investment Plans
• Flexible Spending Accounts
• Employee Assistance Program
• Additional Voluntary Benefits
• Paid Time Off and Holidays
• Sick Time
• Maternity and New Parent Leave
• Service and Recognition Awards