Title: Receptionist/Customer Service Representative
Location: Deya Group – Guaynabo, PR

Business Type: Family-owned business with 55+ years; dedicated to elevator sales.
Department: Service
Reports to: Call Center Supervisor

Regular Work Itinerary: 7:00 am to 4:00 pm, Monday to Friday

What we are looking for:

If you are an experienced and initiative-taking Receptionist/Customer Service Representative, looking for a challenging job, this opportunity might be for you. We are looking for a driven team member, who shares our values and enjoys the dynamism of a fast-paced work environment. We require a collaborator to provide support to clients in an enthusiastic, effective, and reliable manner. If you are ready for a great challenge, this opportunity is for you.

Job Summary:

The Receptionist/Customer Service Representative will be responsible for a range of customer service related tasks, that include managing incoming phone calls, call center attention and customer service. This person will work as part of a team, where self-confidence and proactivity are valued. This position will involve customer service support and administrative duties, as assigned.

Essential Duties and Responsibilities:

• Represent the company with the utmost professionalism and foster favorable relationships with clients, employees and partners
• Manage general customer service requests and order status
• Report critical issues to supervisor
• Manage call center data
• Prepare status reports
• Ensure all work is done on time and to a high-quality standard
• Oversee other duties as assigned

Experience/Education:

• Associate degree minimum required in Office Systems Technology or Business Administration
• Minimum 2 year of experience in a Receptionist or Call Center role with customer service responsibilities

Knowledge:

• Solid computer skills, including Microsoft Office

Skills/Abilities:

• Excellent attention to detail
• Good instincts for building relationships with customers
• Ability to multi-task and adjust to a fast-paced, demanding work environment where priorities frequently change
• Proactive in nature with the ability to stay one step ahead by setting priorities and meeting multiple daily deadlines
• Positive attitude, resilient and resourceful
• Spanish speaking with English proficiency
• Honest and direct communication

Why Work for Us?

• One of the Top 200 companies in Puerto Rico.
• Paid vacations (15 days a year)
• Annual Bonus
• 401k with 20% employer match
• Comprehensive medical coverage
• Short Term Disability

Deya Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Tipo de puesto: Tiempo completo

Salario: A partir de $10.00 la hora

Consideraciones ante el COVID-19:
COVID safety protocol is enforced

Educación:

• Associate (Deseable)

Experiencia:

• Receptionist/Call Center: 2 años (Obligatorio)

Lugar de trabajo: Una ubicación

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