Receptionist/Case Manager Assistant Job at Stanislaus County Department of Workforce Development
Stanislaus County Department of Workforce Development Modesto, CA
Job Description
POSITION OVERVIEW:
The Receptionist/Case Manager Assistant is primarily responsible for greeting clients coming into or calling our office as well as assisting Case Manager to those experiencing homelessness and/or are at imminent risk of becoming homeless. These services encompass Supportive Service programs administered by Community Housing and Shelter Services. He/She is employed by the Community Housing and Shelter Services and is directly responsible to the Executive Director and Program Manager.
This position requires a sensitive and caring individual who is able to develop trust with our clients. He/She must be willing to work with persons of diverse cultural backgrounds, allow flexibility in their work and work within a team approach.
ESSENTIAL JOB FUNCTIONS:
Greet & Sign in Clients
Schedule appointments
Handle incoming calls and checking voicemails
Filling
Maintain a clean and friendly area for clients
Data Entry
Interview clients for services
Coordinate intake and individualize needs assessments, interviewing Participants to develop short and long-term goals that address barriers to obtain services and housing
Provide assessment of needs identifies and defines problem areas and assists clients in the problem solving process
Provide advocacy, information, and referrals to families/individuals as necessary
Provide direct services to meet such basic needs as shelter, food and clothing
Prepare correspondence as needed for clients
Maintain regular contact with property owners, apartment managers and realtors for current available housing
Develop and organize a file with names, address, and telephone number on housing availability
Conduct all aspect of work with complete courtesy and respect to clients
Maintain daily records and reports of client contacts and services provided
Work collaboratively with providers and community-based organizations
Present a professional appearance and attitude at all times
Provide supportive services in a culturally-responsive and non-judgmental manner using a strengths-based approach
Other duties as assigned
MINIMUM QUALIFICATIONS:
Understand and promote the Vision/Mission Statement of Community Housing and Shelter Services
Interpret and explain programs to Participants
Ability to work with persons of diverse cultural backgrounds
Ability to learn resources in the community in order to provide information and referral services to meet client needs
Communicate effectively, orally and in writing, in order to present findings and recommendations to individuals and groups.
Speak and write effectively and prepare written reports
Understand and be responsible to the needs of culturally diverse populations
Maintain accurate notes and updates
Maintain confidential information according to the legal standards and/or County regulations as required
KNOWLEDGE:
Community needs and resources.
Knowledge of emergency, disability, social, education, domestic violence, health, human services, and information/referral systems.
Principles of interviewing and problem-solving methodology.
Excellent verbal and written communication skills.
Excellent customer service skills.
A positive attitude that is flexible and adaptable to a changing environment.
Strong organizational skills.
EDUCATION/EXPERIENCE:
Computer experience; word processing and spreadsheet applications
Clerical/Secretarial experience LICENSE:
Must have a car for daily use, in-state insurance with your name on the policy.
Applicants must possess and maintain a valid California Driver's License and remain free from repeatable preventable accidents.
DESIRABLE QUALIFICATIONS:
Bilingual, Spanish
COMPENSATION/SALARY:
$16.45 per Hour
BENEFITS SUMMARY
Not applicable as position is part-time.
If interested, please send resume to applicants@chss.net
The Receptionist/Case Manager Assistant is primarily responsible for greeting clients coming into or calling our office as well as assisting Case Manager to those experiencing homelessness and/or are at imminent risk of becoming homeless. These services encompass Supportive Service programs administered by Community Housing and Shelter Services. He/She is employed by the Community Housing and Shelter Services and is directly responsible to the Executive Director and Program Manager.
This position requires a sensitive and caring individual who is able to develop trust with our clients. He/She must be willing to work with persons of diverse cultural backgrounds, allow flexibility in their work and work within a team approach.
ESSENTIAL JOB FUNCTIONS:
MINIMUM QUALIFICATIONS:
KNOWLEDGE:
EDUCATION/EXPERIENCE:
DESIRABLE QUALIFICATIONS:
COMPENSATION/SALARY:
BENEFITS SUMMARY
Not applicable as position is part-time.
If interested, please send resume to applicants@chss.net
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