Receptionist Job at Southwestern Hearing Centers
Southwestern Hearing Centers Glen Carbon, IL 62034
Southwestern Hearing Centers started in 1947 and is the largest family-owned hearing aid company in the country. Headquarters based in St Charles Missouri, we currently have 30 offices across Illinois and Missouri.
At Southwestern Hearing Centers we put our patients first. We value making a difference in our patients' lives and supporting them through their hearing journey.
We are looking for a Receptionist to join our team at our Glen Carbon office. The receptionist provides prompt, courteous service to our patients both in person and on the phone. The starting pay is $16 an hour with a monthly bonus and opportunities for advancement after the first 90 days
- Ensure high-quality customer service
- Monday through Friday
- Answer, screen incoming calls
- Schedule and confirm appointments
- Maintain chart notes in our computer system Sycle
- Calling to obtain updated insurance benefits on patients
- Check on status and checking in orders and notify patients when orders are in
- Maintain office cleanliness and organization
- File all patient records daily and pull and prepare files for the next day's appointments
- Contact patients who are due for their maintenance appointments
- Communicate verbally and email between Specialist and other staff members on patient details
- Answering multiple line phone
Qualifications
- Ability to use a computer; Gmail, Google Docs, Word, Excel
- The ability to learn new computer software
- Excellent organizational skills
- Experience as a Receptionist is preferred
- Experience handling multiple phone lines
- Professional attitude and appearance
- Strong customer service skills
- Strong interpersonal skills
- Ability to problem solve
- Be detail-oriented
- Strong Multitasking
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
Work Location: In person
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