Job Title: ReceptionistFLSA Status: Non-Exempt

Department: Human ResourcesReports To: VP of human resources

Creation/revision date: 06/2020

Position Summary:

The primary purpose of the Receptionist is to offer administrative support across the organization. This individual will welcome guests and greet people who visit the business. As well as coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, this individual should have a pleasant personality, as this is also a customer service role. They should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations.

Essential Duties And Responsibilities:

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen, and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
• Performs other duties as may be assigned.

Qualifications:

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Education And/or Experience

• 2 to 5 years of related experience and/or training; or equivalent combination of education and experience.
• High school diploma or general education degree (GED) required. College degree preferred.

Skills And Knowledge Requirements:

Work requires a solid knowledge of business and an excellent command of the English language to effectively communicate with management, associates and customers.

Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact, and diplomacy.

Must demonstrate an ability to think strategically, plan and organize effectively.

Must be able to maintain an exemplary degree of professionalism in all situations.

Requires a proficient analytical ability to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.

Results driven with demonstrated critical and creative thinking skills. Project management, time management, analytical and superior organizational skills required.

Demonstrated ability to exercise discretion, confidentiality, and independent judgment with the ability to use compassion and diplomacy.

Proven ability to plan, organize, multi-task, set priorities effectively and efficiently to proactively respond to changing demands, from multiple sources.

The ability to execute directives with precision and consistency.

Working knowledge of Microsoft office products is required.

Proficient in Microsoft office.

physical requirements:

While performing the duties of this job, the employee is regularly required to sit.

The employee frequently is required to use hands to finger, handle, or feel; and talk; or hear.

The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job may include close vision, distance vision and depth perception.

The incumbent must be able to work in a fast-paced environment.

General Information:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.